Branch Manager Job at First American Financial (Green Valley)

Job Description

Responsible for directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are done. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies.

Job Responsibility

Employees supervised are typically escrow positions but can have other support roles reporting in
May service a market
Seen as “in charge” of the branch and is the go-to person for office management and a variety of issues.
Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions
Implements processes and supervises the day to day activities of employees responsible for daily operational tasks
Other duties as assigned

Requirements

High School diploma or equivalent
6+ years of directly related experience
3-5 years demonstrated experience in a leadership or management role
Strong process skills required
detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving skills
Ability to lead/sought out for advice
supervisory and administrative skills
Able to manage competing priorities
Strong written and verbal communication skills
Familiar with competitor, financial and industry dynamics
Specialized knowledge in one or more escrow product areas
Basic accounting/finance skills to be able to understand and interpret financial statements
Customer Service orientation - responds promptly to customer needs
solicits customer feedback to improve service
responds to requests for service and assistance
meets commitments.
Teamwork - balances team and individual responsibilities
exhibits objectivity and openness to others' views
gives and welcomes feedback
contributes to building a positive team spirit
puts success of team above own interests
able to build morale and group commitments to goals and objectives

What we offer

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

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