Branch Manager

• Manage the team’s daily operations, including service level delivery and resource management
• Monitor team renewal, new business, and task progress on a daily basis
• Ensure team compliance with FCA requirements
• Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment
• Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts
• Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction
• Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients
• Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth
• Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients
• Lead and develop the team to achieve KPI targets
• Collaborate with senior managers to implement changes for business benefits
• Present monthly results to the team and provide feedback to senior management
• Provide broking solutions and support to handlers when required
• Manage relationships with key internal and external stakeholders
• Coach team members to improve customer service delivery

• Minimum of 12 months experience in the insurance/broking sector
• Certificate in Insurance status within two years of joining
• Good knowledge of the Financial Services market and regulatory framework
• Broking skills and detailed knowledge of insurance policies
• Sales and service process knowledge
• Proficiency in account management systems and Microsoft Office

• Strong communicator
• Highly organized
• Passion for driving team performance

Car allowance