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Branch Manager

https://www.randstad.com Logo

Randstad

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Location:
Canada , Vaudreuil-Dorion

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Our client with over 40 years in the Transportation industry, a very well known and respected company that is seeking a Branch Manager to manage the end-to-end operational performance of the branch of over-the-road freight and international forwarding, acting as the primary between Operations and Sales.

Job Responsibility:

  • Own daily operations across dispatch, track & trace, customer service, documentation, and claims resolution to meet ontime pickup/delivery, ontime documentation, and firstcontact resolution targets
  • Optimize load planning, mode selection, and carrier allocation to maximize gross margin per load and asset/utilization efficiency (for brokerage: carrier buy vs. sell spread
  • for forwarding: buy rates vs. tariffs)
  • Oversee claims management: root cause, customer communication, carrier recoveries, and preventive measures
  • Partner with Sales Manager(s) on quoting strategy, lane density plans, pricing guardrails, and bid responses/RFQs
  • Participate in key customer QBRs and implementation kickoffs
  • translate customer requirements into executable SOPs with clear KPIs
  • Coach reps on operational feasibility, service differentiators, and value add solutions (consolidation, mode shifts, routing guides, TMS integrations)
  • Monitor GP per load, GP %, DPO/DSO, accessorial capture, and claim leakage
  • execute countermeasures swiftly
  • Forecast weekly and monthly performance
  • present variance analyses with action plans to upper management
  • Lead a team of dispatchers, CSRs/Account Specialists, and supervisors
  • set clear goals, conduct 1:1s, coach performance, and build succession
  • Hire, onboard, and develop talent
  • maintain staffing ratios aligned to book size and mix (LTL/FTL/intl)
  • Ensure compliance with FMCSA/Transport Canada, dangerous goods, C- TPAT/PIP, customs, and recordkeeping requirements (as applicable)
  • Leverage TMS/WMS analytics and dashboards
  • improve exception management and workflow automation (EDI/API, customer portals)
  • Various additional tasks

Requirements:

  • 7–10+ years in 3PL/transportation (brokerage, freight forwarding, or logistics operations), with at least 3+ years leading an operations team
  • Strong knowledge of LTL/FTL, parcel, and (if in scope) air/ocean & customs workflows
  • Experience collaborating with Sales on pricing, RFQs, and large account implementations
  • Bilingual (EN/FR) strongly preferred in Québec
  • Postsecondary education in business, supply chain, or related field an asset
What we offer:
  • Permanent full time position Monday to Friday
  • Office located in Vaudreuil, free parking, newly renovated office
  • Base salary negotiable based on experience, competitive
  • Branch performance bonus tied to GP, KPIS and retention
  • Benefit package included, insurances
  • Great working environment, team environment, internal advancement opportunities

Additional Information:

Job Posted:
March 06, 2026

Expiration:
May 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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