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Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.
Job Responsibility:
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
Regularly coach, develop, mentor and train team members
Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services
Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services
Act as leader for customer experience, provides motivation and direction for the team, expand customer base and promote and participate in the local market/community to identify the needs and promote U.S. Bank products and services
Empower, build, and inspire team through effectively communicating business goals, objectives and company performance results
Lead through change, navigate ambiguity and demonstrate agility
Lead individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities
Provide day-to-day management of team members and make decisions regarding candidate selection, employee compensation, promotion, discipline and termination
Adapt to new digital programs, products, services and technology platforms
Teach digital fluency and financial literacy to team members and customers
Plan and execute customer market share growth at branch level including building relationships and collaborating with partners
Demonstrate mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers
Establish, maintain and manage an effective advisory and service environment through the customer engagement model
Partner with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources
Participate in local market/community activities to promote U.S. Bank growth and culture
Ensure compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training
Ensure documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy
Limit bank losses and overall exposure
Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures
Actively participate in any required corporate and business line training
Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes
Actively work with customers to understand each customer's normal account activity
Requirements:
Bachelor’s degree, or equivalent work experience
Three to four years of experience working in a sales, retail management, or banking environment
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
What we offer:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law