Branch Manager 2 Job at U.S. Bank National Association (Parma)

Branch Manager 2

U.S. Bank National Association

Location:
United States , Parma

Category:
Banking

Contract Type:
Not provided

Salary:

65700.00 - 80300.00 USD / Year

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Job Description:

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Responsibility:

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
Regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties
Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services
Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services
Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner
Leads with empathy and creates an environment where team members and clients feel valued
Sets and communicates individual employee performance expectations including performance goals and core behaviors
Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity
Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results
Effectively leads through change, can navigate ambiguity and demonstrates agility
Adapts leadership style to each situation to fit the needs of their team
Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities
Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners
Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination
Adapts to new digital programs, products, services and technology platforms
Teaches digital fluency and financial literacy to team members and customers
Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage
Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services
Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers
Creates a culture of customer obsession with team members by providing a world class customer service experience
Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations
Uses influence with a focus on developing long-term relationships
Able to have proactive conversations with customers and manage their feedback
Establishes, maintains and manages an effective advisory and service environment through the customer engagement model
Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage
Applies financial acumen, critical thinking and problem-solving skills to meet team members’ and customer’s needs
Maintains an in-depth knowledge of U.S. Bank products and services
Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources
Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers
Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community
Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training
Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy
Limits bank losses and overall exposure
Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures
Actively participates in any required corporate and business line training in these areas
Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position
Actively works with customers to understand each customer's normal account activity, as appropriate for this position
Performs other duties as assigned or required

Requirements:

Bachelor’s degree, or equivalent work experience
One to two years of experience working in a sales, retail management, or banking environment
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management
Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record

What we offer:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

U.S. Bank National Association - All Job Offers

Job Link Share:

Branch Manager 2

U.S. Bank National Association

Location:
United States , Parma

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

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Job Description:

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