Branch Banking Procedures Consultant, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
New York
Minneapolis
San Francisco
Irving
Chandler
Columbus

Category:
Banking

Contract Type:
Employment contract

Salary:

84000.00 - 179200.00 USD / Year

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Job Description:

Wells Fargo is seeking a senior Branch Banking Procedures Consultant supporting Consumer, Small and Business Banking (CSBB). Reporting to the Head of Automated Banker Support and Procedures, this role will champion the modernization of our branch procedure documentation by integrating AI-driven capabilities and reimagining how we deliver clear, scalable, and compliant guidance to our front-line teams.

Job Responsibility:

Craft development and execution of a comprehensive strategy to transform branch procedure documentation, leveraging AI and automation to streamline content creation, enhance scalability, and improve efficiency
Serve as a subject matter expert in technical writing, ensuring procedures are clear, concise, and aligned with regulatory and operational standards
Design and implement prompt engineering strategies to integrate generative AI into the team’s content development lifecycle
Collaborate with cross-functional partners including Operations, Risk, Compliance, Legal, and Technology to ensure procedures meet business and regulatory requirements
Develop and maintain a scalable framework for AI-assisted procedure generation, version control, and governance, in accordance with risk strategies
Champion innovation and change management across the team, fostering a culture of continuous improvement and digital enablement
Provide mentorship and training to team members on AI tools, writing best practices, and content strategy
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures

Requirements:

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience in technical writing, operational procedures, or a related field
Demonstrated experience with AI tools and platforms such as Microsoft Copilot, Google Gemini, Writer AI, Notebook LM or similar, as well as emerging agentic platforms like OpenAI Swarm and Google Agent Space
Hands-on experience with prompt engineering and large language models (LLMs)
Experience writing clear, structured prompts for generative AI tasks such as summarization, rewriting documents, and content transformation
Proven ability to design and implement agentic solutions to solve business problems
Light Python and SQL skills (optional) for connecting LLMs to underlying data sources and enabling light automation workflows
Experience building or deploying writing agents to support content development workflows
Strong collaboration and partnering skills across cross-functional teams
Excellent organizational, multi-tasking, and prioritization skills
Strong time management skills with the ability to meet tight deadlines
High attention to detail and accuracy in content creation and review
Ability to identify inefficiencies, streamline business processes, and drive change
Experience working in a fast-paced, deadline-driven environment
Ability to work independently with minimal supervision and as part of a team
Experience researching, developing, writing, and editing operational procedures and documents
Demonstrated ability to meet high production and quality standards
AI-related certifications (e.g., Microsoft AI Fundamentals, Prompt Engineering Specializations, etc.) preferred
Experience managing projects related to business process implementation, certification efforts, or web publication
Ability to partner with line-of-business subject matter experts to analyze and execute content updates

Nice to have:

AI-related certifications (e.g., Microsoft AI Fundamentals, Prompt Engineering Specializations, etc.)
Light Python and SQL skills

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 09, 2025

Expiration:
July 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Branch Banking Procedures Consultant