Branch Banking Client Consultant II Jobs

Flagstar Bank

Location:
United States of America, West Babylon

Category:
Banking

Contract Type:
Not provided

Salary:

19.13 - 28.69 USD / Hour

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Job Description:

The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

Job Responsibility:

Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner
Delivers client engagement and Education
Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met
Execute all sales, service, and banking transactions accurately and compliantly
Strives for no controllable losses
Performs more moderately complex special projects, and additional duties and responsibilities as required
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings
Accountable to maintain compliance with applicable federal, state and local laws and regulations

Requirements:

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required
4 – 5 years customer service and sales experience, (including in the financial services industry, required
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, preferred
Ability to train and mentor others, including products and platform procedures
Experience in financial services industry, preferred
Experience with using and demonstrating digital products and self-service technologies, preferred

Nice to have:

National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Experience in financial services industry
Experience with using and demonstrating digital products and self-service technologies

What we offer:

medical
dental
vision
life
disability insurance
comprehensive leave program

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Banking Client Consultant II