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Stevenswood · Customer Service

Branch Assistant

United Kingdom, Kilmarnock 26485.68 GBP / Year · Job Posted June 17, 2026
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Job Description

Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits. We are now looking for a Branch Assistant at our Kilmarnock Branch to contribute to the overall success of the branch. The successful candidate will work in line with the scheduled rota, placing a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.

Job Responsibility

  • Maintain the customer database and ensure information is kept up-to-date and accurate
  • Assist with end of day banking and reporting
  • Maintain branch standards in terms of organisation, efficiency and cleanliness
  • Ensure customers are updated about all relevant information including orders, quotes and promotions
  • Assist the manager in the collation and delivery of information when requested
  • Assist customers with all aspects of their account
  • Accept cash payment from customers in line with Company standard, as and when required
  • Ensure understanding and achievement of branch KPI targets as determined by the branch manager
  • Ensure sufficient knowledge of products on offer as well as any Company or branch promotions
  • Proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers
  • Be an ambassador of the Company and act accordingly
  • Act as buddies and mentors to new colleagues, not just in branch but across the Company
  • Own customer experience from initial enquiry through to installation
  • Use industry specific software to generate customer quotes
  • Ensure efficient stock management and avoid any unnecessary storage of goods
  • Deliver excellent customer service in line with the Company’s vision – customers to be 'sorted'
  • Pick stock and organise loads for dispatch
  • Ensure compliance with Company procedures and processes
  • Work in a safe and responsible manner
  • Perform any other reasonable instruction

Requirements

  • Exceptional customer service abilities
  • Strong numeracy and literacy skills

What we offer

  • Competitive salary with an uncapped bonus scheme
  • 5 weeks paid holiday a year plus bank holidays, plus flexibility to buy or sell 2 days
  • Health Cash Plan
  • Retail Discount Scheme
  • Life Assurance Cover
  • Friends and Family Cashback on products manufactured
  • Paid Volunteering time
  • Company Sick Pay
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