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Branch Ambassador

United States, Houston 43680.00 USD / Year · Job Posted April 19, 2026
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Job Description

Part Time Branch Ambassador - Greater Houston Area. Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.

Job Responsibility

  • Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
  • Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience
  • Reduce customer financial anxiety by helping to determine both personal and business financial needs
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
  • Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs
  • Educate customers on other banking channels as well as other products and services
  • Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
  • Travel between branches in assigned local area and support the market that you are assigned

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales or Customer Service experience
  • At least 6 months of cash handling experience
  • Bilingual in English and Spanish

Nice to have

  • Associate’s degree
  • 2+ years of Retail, Sales, or Banking Experience

What we offer

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

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