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The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Job Responsibility
Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals
Monitor fraud mitigation and adhere to established operational policies and procedures
Resolve customer inquiries quickly and efficiently
Support customers in all areas of the branch
Research and answer customer inquiries with the intent of enhancing customer retention and engagement
Travel between branches in assigned local area and support the market that you are assigned
Requirements
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Nice to have
Associate’s degree
2+ years of Retail, Sales, or Banking Experience
What we offer
Comprehensive, competitive, and inclusive set of health, financial and other benefits