Branch Ambassador

• Use love of working with people and sharing product knowledge to play a vital role in customers’ banking experience
• Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience
• Reduce customer financial anxiety by helping to determine both personal and business financial needs
• Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
• Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs
• Showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads
• Take an active role in educating customers on other banking channels as well as other products and services
• Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
• Travel between branches in assigned local area and support the market that you are assigned

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail, Sales, or Banking Experience

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being