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Under limited direction of the branch manager, uses extensive knowledge and skills obtained through education and experience to manage the overall operational efficiency of the branch office. Assists the Branch Manager with compliance oversight, ensuring adherence to firm and regulatory policies and procedures. Leads defined work or projects of moderate scope and complexity. Resolves or recommends solutions to complex problems. Extensive contact with internal and external customers is required to identify, research, analyze and resolve complex issues.
Job Responsibility:
Recruits, selects, orients, trains and supervises branch associates
In conjunction with the Branch Manager conducts ongoing performance management, schedules performance appraisals and salary reviews of operations associates, and maintains branch associate files
Reviews daily work of associates
Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
Ensures daily staffing levels and cross-training as adequate
Coordinates registrations, continuing education, licensing, etc. of branch personnel
Assists with daily trading and other office activities
Assists with reviews of client accounts and resolution of client complaints
May assist in the development and monitoring of office revenue and expense budgets
May assist Branch Manager in managing their book of business
May be responsible for ensuring compliance with firm and regulatory policies and procedures including but not limited to daily trade blotters, MARS reports, incoming client correspondence, new account form approvals, and advertising approvals
Assists Branch Manager in disseminating information at regular branch meetings
Performs other duties and responsibilities as assigned. May perform some Branch Manager duties
Requirements:
Bachelor’s degree and five years’ experience in the financial services industry, including related operational management and supervisory experience
An equivalent combination of experience, education and/or training as approved by Human Resources
SIE required provided that an exemption or grandfathering cannot be applied
Series 7
Series 9 & 10 if required by business unit
Series 63, 65 and/or 66 as required by state
Ability to obtain additional securities and advisory state registrations if required by state