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Bps - Voice Process Associate

https://www.soprasteria.com Logo

Sopra Steria

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Location:
India , Noida

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

BPS - Voice Process Associate job in Noida, Uttar Pradesh, India | Sopra Steria

Job Responsibility:

  • Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
  • Work actively as a team to achieve a top quartile position and performance is achieved consistently
  • Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
  • Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
  • Ensure we are delivering a first-class customer service through proactive communication & resolution to customer queries

Requirements:

  • BPS Customer Service / Customer Handling experience
  • Excellent communication skills (spoken and written)
  • Excellent computer proficiency
  • Comfortable with 24/7 working environment / Comfortable with Flexible offs
  • Adept in MS Office (XL/Word)
  • Should be comfortable working from Office location
  • Should be V&A trained
  • Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Minimum 20 Accuracy (%) 90%
  • Should not have limitations in regard to identifying colors ( no color blindness)
  • Candidates should be available to join in short notice
  • Bachelor’s Degree
  • At least 1 years of experience in BPS preferably Utilities

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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