Bps - Voice Process Associate Job at Sopra Steria (Noida)

Bps - Voice Process Associate

BPS - Voice Process Associate job in Noida, Uttar Pradesh, India | Sopra Steria

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

BPS Customer Service / Customer Handling experience
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment / Comfortable with Flexible offs
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should be V&A trained
Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Minimum 20 Accuracy (%) 90%
Should not have limitations in regard to identifying colors ( no color blindness)
Candidates should be available to join in short notice

Job Responsibility

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first-class customer service through proactive communication & resolution to customer queries

Fulltime

Bps Voice Process Associate

Experience: 1-2 Years; Key Skills: BPS Customer Service / Customer Handling expe...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

BPS Customer Service / Customer Handling experience- Utilities experience preferred
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Graduates only- Commerce background

Bps - Non Voice Process Associate

An individual contributor processing a range of financial transactions including...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Graduate preferably finance/banking background
Total Experience Expected: 00-02 years
Good working knowledge of computer applications in MS Office (Excel, PowerPoint, word)
Good typing skills (accuracy being of prime importance in addition to reasonable speed)
Good English Interpretation skills
Typing skills, English comprehension / Document interpretation skills

Job Responsibility

Achieve pre-defined quality levels to meet and exceed customer SLAs
Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients
Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework
Ensure 100% completion of mandatory trainings
Ensure full participation in Org/local level initiatives
To be part of at least one cross training in a process other than assigned process
To be part of corporate social responsibility activities as announced from time to time
Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process
Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements

Voice Process Associate

BPS - Voice Process Associate role requiring customer service and customer handl...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

1-2 years experience
BPS Customer Service/Customer Handling experience
Utilities experience preferred
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment
Comfortable with Flexible-offs
Graduates only - Commerce background

Job Responsibility

Customer service
Customer handling
Voice process operations

What we offer

Inclusive and respectful work environment
Commitment to fighting discrimination
Open to people with disabilities

Fulltime

Bps - Voice Assistant Manager-Operations

Operations & Service Delivery Ensure end-to-end delivery of assigned processes/...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Graduate and above
Preferably MBA
Should be comfortable with 24X7 Work Environment
Should not be Color Blind

Job Responsibility

Ensure end-to-end delivery of assigned processes/services in line with contractual SLAs and KPIs (Productivity, Quality, TAT, Compliance)
Monitor daily/weekly/monthly performance dashboards and take proactive corrective actions for any deviations
Manage volume fluctuations, staffing plans, and workload redistribution to meet delivery commitments
Own incident management, root cause analysis (RCA), and corrective/preventive action (CAPA) closure
Manage and mentor Team Leaders / SMEs / Associates
conduct regular connect sessions and performance reviews
Drive capability building, cross-skilling, and succession planning within the team
Handle employee concerns, attrition risks, and engagement initiatives to maintain team morale
Support recruitment, onboarding, and transition of new resources
Ensure 100% compliance with internal controls, client requirements, and audit standards

Fulltime

Manager, Organizational Effectiveness

As the Manager, Organizational Effectiveness, you will drive talent development,...

Location

United States , Morristown

Salary:

105000.00 - 133000.00 USD / Year

Zelis

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s Degree preferred
7-10 years of related Organizational Development, Talent Management experience
Strong project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment to completion
Great communicator who works best in a collaborative environment and builds mutual trust and credibility at all levels of an organization
Change agent with experience successfully leading large scale change
Strong collaborator: seeks input and brings people together to create solutions
Continuous learner with a problem-solving mindset
Seeks external insights to bring new ideas and techniques
Advocate for embedding inclusion and belonging into the organization

Job Responsibility

Drive talent development, foster career growth and lead processes that cultivate high performance culture
Responsible for key associate engagement initiatives including enterprise engagement surveys, GPTW, Action Planning, our Cheerz! Recognition Program, IMPACT Awards and our Business Resource Groups (BRGs)
Play a critical role in the design, delivery and reporting of key talent processes that align with and drive business priorities – including performance management, talent reviews and other key processes
Lead the administration, communication, training, analysis and follow up of Vital Voices Engagement survey, Great Place to Work survey, and any other engagement tools
Responsible for our Cheerz! Enterprise rewards and recognition program strategy, execution and IMPACT Award Process
Assess, design, execute, and measure programs to build culture
Enhance the capabilities of leaders to build inclusive and collaborative culture in alignment with IMPACT values
Partner with P&C BPs on action planning for their business units/functions and assess enterprise overlap and opportunities
Support evolving our performance approach, ensuring it is simple, meaningful, aligned with organizational goals, and fosters continuous learning and improvement
Build culture of continuous feedback and coaching

What we offer

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Bps - Voice Process Associate

Job Description

Requirements

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