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Bps - non voice team member

India, Chennai · Job Posted April 10, 2026
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Job Description

An individual contributor processing a range of financial transactions including the more complex processes.

Job Responsibility

  • Process a range of financial transactions including the more complex processes
  • Achieve pre-defined quality levels to meet and exceed customer SLAs
  • Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
  • Take additional responsibilities at process level by taking ownership in process improvement / changes
  • Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework
  • Ensure 100% completion of mandatory trainings
  • Ensure full participation in Org/local level initiatives
  • Be part of at least one cross training in a process other than assigned process
  • Be part of corporate social responsibility activities
  • Process information / financial transactions in accordance with the assigned targets
  • Handle all assigned processes and be ready to work on processes from simple to complex
  • Display Teamwork and work in cooperation with colleagues
  • Adhere to and comply with all Sopra Steria Project policies
  • Ensure that profiles and skills are kept up to date in the online portal
  • Display professional attitude, code of conduct, and always maintain dress code
  • Ensure 100% completion of timesheets every month

Requirements

  • Graduate preferably finance/banking background
  • 01-04 years total experience
  • Good working knowledge of MS Office (Excel, PowerPoint, Word)
  • Good typing skills
  • Good English interpretation skills
  • Banking knowledge
  • Prior experience in similar domain

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