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Bps - non voice team member

https://www.soprasteria.com Logo

Sopra Steria

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Location:
India , Chennai

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

An individual contributor processing a range of financial transactions including the more complex processes.

Job Responsibility:

  • Achieve pre-defined quality levels to meet and exceed customer SLAs
  • Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
  • Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients
  • Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework
  • Ensure 100% completion of mandatory trainings
  • Ensure full participation in Org/local level initiatives
  • To be part of at least one cross training in a process other than assigned process
  • To be part of corporate social responsibility activities as announced from time to time
  • Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process
  • Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements
  • Display Teamwork and work in cooperation with colleagues for achieving Business Results
  • Adhere to and comply with all Sopra Steria Project policies
  • Ensure that your profiles and skills are kept up to date in the online portal
  • Display of professional attitude, code of conduct, and always maintain dress code
  • To ensure 100% completion of timesheets every month without any failures

Requirements:

  • Graduate preferably finance/banking background
  • Total Experience Expected: 00-02 years
  • Good working knowledge of computer applications in MS Office (Excel, PowerPoint, word)
  • Good typing skills (accuracy being of prime importance in addition to reasonable speed)
  • Good English Interpretation skills
  • Typing skills, English comprehension / Document interpretation skills

Additional Information:

Job Posted:
April 10, 2026

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