CrawlJobs Logo
NTT DATA Logo NTT DATA · Insurance

Bpo transaction quality assurance analyst

India, Chennai · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

The BPO Transaction Quality Assurance Analyst is responsible for reviewing claims transactions and providing feedback to claims processors. This role focuses on improving process efficiency and quality through workflow analysis and business process design. Candidates should have a minimum of 3 years of experience in quality assurance within the insurance sector, particularly in claims processing. Strong analytical skills and proficiency in tools like MS Visio and Excel are essential. The position requires excellent communication skills and the ability to work collaboratively in a team environment.

Job Responsibility

  • Review medical documents, policy documents, policy history, claims history, system notes and apply the trained client level business rules to ensure that processors make appropriate Claims decisions, call out claims trends and flag fraud activities
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function
  • Perform functional analysis of the current business process and supporting documentation
  • Identify process improvements and facilitate reengineering of business processes
  • Create process and value stream map for existing and new business processes
  • Assist in establishing and maintaining standard operating procedures and knowledge transfer documentation on various functionalities
  • Be a team player and work seamlessly with other team members on meeting customer goals

Requirements

  • Any Bachelor’s degree
  • A minimum of 3 years of experience as a Transactional Quality Auditor/MIS specialist/Quality associate involved in implementation of basic Quality framework elements
  • Experience with Life Insurance Claims and Policy Administration
  • Demonstrates a strong understanding of claims business process redesign/reengineering, gap analysis, functional vs technical specifications, and change management
  • Ability to collate data/information from different sources and work on Management Reports without any error
  • Excellent communication skills (written and verbal) to clearly articulate business requirements to technical & development teams
  • Knowledge of process mapping tools – MS Visio and Lucid Charts, Excel and Power Point
  • Lean Six Sigma
  • Experience working in an Agile environment
  • Experience with Salesforce or other case management systems' modernization
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bpo transaction quality assurance analyst

8 matching positions

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Paris
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 02, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Eau Claire
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 02, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
Job Responsibility
Job Responsibility
  • Support the pharmacy team in delivering operational and service excellence within your store
  • Assist the pharmacy team to ensure that pharmacy operations run smoothly, patients’ prescriptions are filled promptly, safely, and accurately, and provide caring service that exceeds patient expectations
  • Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
  • Demonstrate genuine care and contribute to a safe and inclusive culture
  • Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements
  • Contribute to safe and effective operations of the pharmacy
  • Follow all company SOPs at each workstation
  • Follow pharmacy workflow procedures at each pharmacy workstation
  • Contribute to positive patient experiences by showing empathy and genuine care
  • Complete basic inventory activities
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Ravenna
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Staff Pharmacist Full Time

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Milford
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 02, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
  • escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources based on eligibility
  • Bonus, commission or short-term incentive program
  • Fulltime
Read More
Arrow Right

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Norwich
Salary
Salary:
18.94 - 28.94 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 11, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients' reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right

Sous Chef

The Sous Chef is a senior leadership role within the Florie’s Culinary team, sup...
Location
Location
United States of America , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in culinary arts, hotel/restaurant management, or equivalent experience
  • 3–5 years of culinary experience or 1–2 years in a supervisory or leadership role
  • Strong leadership, coaching, and team development skills
  • Advanced culinary knowledge and operational expertise
  • Experience managing food cost, labor, and kitchen budgets
  • Strong knowledge of food safety and sanitation standards
  • Ability to operate kitchen and food & beverage systems and equipment
  • Strong communication and organizational skills
Job Responsibility
Job Responsibility
  • Lead, train, and mentor culinary team members, ensuring performance aligns with Four Seasons standards
  • Plan, organize, and direct kitchen operations, ensuring consistent preparation and presentation of all food items
  • Assist in menu planning, recipe development, and maintaining high standards of culinary execution
  • Manage labor and operating expenses through effective scheduling, purchasing, and inventory control
  • Ensure compliance with all food safety, sanitation, and hygiene regulations
  • Maintain quality control systems to ensure consistency in portioning, plating, and overall product
  • Oversee receiving and inspection of food products to ensure quality and adherence to specifications
  • Collaborate with leadership and other departments to support operational needs and guest satisfaction
  • Participate in operational meetings and ensure effective communication across teams
  • Support hands-on food preparation and kitchen operations as needed
What we offer
What we offer
  • Competitive salary and comprehensive benefits package
  • Excellent training and career development opportunities
  • Complimentary accommodations at other Four Seasons Hotels & Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • 401(k) retirement plan
  • Fulltime
Read More
Arrow Right

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , South Dennis
Salary
Salary:
17.00 - 27.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 11, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another
  • Ability to confirm prescription information and label accuracy
  • Customer Service and Team Orientation: Actively look for ways to help people
  • Notice and understand patients’ reactions
  • Communication Skills: Use and understand verbal and written communication
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law
  • Contributing to a high-performing team
  • Remaining flexible for both scheduling and business needs
  • Understanding and complying with all relevant federal, state, and local laws
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing)
  • Completing additional licensure and training requirements to obtain Technician Immunizer status
  • Educating patients about the importance of vaccines
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right

Restaurant Chef

Location
Location
United States , Nashville
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree in Culinary Arts, Hotel/Restaurant Management, or equivalent experience
  • 2–3 years of leadership experience in culinary or food & beverage operations
  • Strong leadership, communication, and interpersonal skills with high emotional intelligence
  • Solid business acumen with experience in budgeting, cost control, and operational management
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs
Job Responsibility
Job Responsibility
  • Lead, coach, and develop culinary team members through hiring, training, and performance management
  • Oversee daily kitchen operations, ensuring consistency in food quality, preparation, and presentation
  • Collaborate on menu planning and development to maintain high culinary standards
  • Manage labor and operational expenses through effective scheduling, budgeting, purchasing, and inventory control
  • Ensure compliance with sanitation, safety, and regulatory standards at all levels
  • Actively resolve guest concerns and maintain the highest level of service and professionalism
  • Partner with cross-functional teams to ensure seamless operations and strong interdepartmental collaboration
  • Conduct menu tastings and pre-meal meetings to educate staff on offerings and preparation techniques
  • Monitor food quality, portion control, and supplier standards to ensure consistency and excellence
  • Respond promptly and effectively to any operational, guest, or emergency situations
What we offer
What we offer
  • Competitive salary, wages, and comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discount for stays at any Four Seasons worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Inclusive and engaging employee culture with year-round events
  • Medical, Dental, Vision, 401(k), and additional wellness benefits
  • Fulltime
Read More
Arrow Right