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NTT DATA Logo NTT DATA · IT - Administration

BPO Team Lead

India, Chennai · Job Posted March 04, 2026
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Job Description

The BPO Team Lead at NTT DATA is responsible for overseeing a team that manages end-to-end claims administration services. This role requires strong communication and analytic skills, as well as experience in data entry and MS Office applications. Candidates should have a background in healthcare and be detail-oriented. The position involves training new hires and ensuring team performance meets client standards.

Job Responsibility

  • Meeting all assigned goals including production, quality, attendance, Training Test
  • Contribute towards process improvements
  • Support the Team Lead/Supervisor for different set of Daily, Weekly and Monthly Reports
  • Part of clarifications through emails and calls
  • Manage End to End Claims Administration services
  • Handle training for new hires
  • Work together with the team to come up with process improvements
  • Strictly monitor the performance of all team members and ensure to report in case of any defaulters
  • Encourage the team to exceed their assigned targets
  • Handle all the Products. Life/Annuity and Health Claims Products (Accident, HI, CI and Cancer)
  • Act as key SME of the Process and will take care of the Knowledge Sharing to the Team members
  • Buddy with them on any Clarifications, Exceptional Handling and provide On the Job training if needed
  • Be document Specialist to build SOP’s and will be mapped for Transition for additional Complex products training
  • Be responsible for Imparting Training within the Teams and act as key SME of all these 4 products with their experience

Requirements

  • Both Under Graduates and Post Graduates can apply
  • Excellent communication (verbal and written) and customer service skills
  • Able to work independently
  • strong analytic skills
  • Detail-oriented
  • ability to organize and multi-task
  • Ability to make decisions
  • Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
  • Demonstrate strong reading comprehension and writing skills
  • Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills
  • Ability to work in a team environment
  • Handling different Reports - IGO/NIGO and Production/Quality
  • To be in a position to handle training for new hires
  • Work together with the team to come up with process improvements
  • Strictly monitor the performance of all team members and ensure to report in case of any defaulters
  • Encourage the team to exceed their assigned targets
  • Human anatomy knowledge is preferred as priority
  • Knowledge on ICD-10 codes and procedures
  • In-depth Analysis of Patient Medical records and ability of research records from different medical departments
  • Health care professionals with questions about treatments or diagnostic tests given to patients with regard to procedures
  • Working knowledge of medical jargons
  • They will be acting as key SME of the Process and will take care of the Knowledge Sharing to the Team members. Buddy with them on any Clarifications, Exceptional Handling and provide On the Job training if needed
  • Additional Responsibility: They will need to be document Specialist to build SOP’s and will be mapped for Transition for additional Complex products training. They will be responsible for Imparting Training within the Teams and act as key SME of all these 4 products with their experience
  • Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement

Nice to have

  • Human anatomy knowledge
  • Knowledge on ICD-10 codes and procedures
  • In-depth Analysis of Patient Medical records and ability of research records from different medical departments
  • Health care professionals with questions about treatments or diagnostic tests given to patients with regard to procedures
  • Working knowledge of medical jargons
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