Bpo Team Lead Job at NTT DATA (Quezon City)

Bpo Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

BPO Team Lead

The BPO Team Lead is responsible for managing a team of customer service associa...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required
Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Job Responsibility

Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions
Compile and analyze data to identify trends for root cause analysis
Provide coaching and feedback to the team based on individual metrics
Consistently coach and provide feedback to direct reports
Hold direct reports accountable to minimum expectations

BPO Team Lead

The BPO Team Lead at NTT DATA is responsible for overseeing a team that manages ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Both Under Graduates and Post Graduates can apply
Excellent communication (verbal and written) and customer service skills
Able to work independently
strong analytic skills
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
Demonstrate strong reading comprehension and writing skills
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills

Job Responsibility

Meeting all assigned goals including production, quality, attendance, Training Test
Contribute towards process improvements
Support the Team Lead/Supervisor for different set of Daily, Weekly and Monthly Reports
Part of clarifications through emails and calls
Manage End to End Claims Administration services
Handle training for new hires
Work together with the team to come up with process improvements
Strictly monitor the performance of all team members and ensure to report in case of any defaulters
Encourage the team to exceed their assigned targets
Handle all the Products. Life/Annuity and Health Claims Products (Accident, HI, CI and Cancer)

Fulltime

Bpo team lead

The BPO Team Lead role involves overseeing the procurement lifecycle, managing s...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Create requisition, purchase orders and place orders with OEMs
Manage end to end procurement Lifecyle from placing order till delivery and invoicing as per agreed payment terms with the clients
Work with Accounts payable team with payment processing, review invoices for accuracy to bill as per agreed services
Manage Catalog and Non-standard Catalog and maintain pricing file for accuracy of billing the client
Organizing and import data from supplier to internal tools on delivery times, invoices, and quantity of supplies
Working with internal teams to develop and fine tune future purchasing plans and potential relationships with vendors
Perform Inventory planning, published forecasted numbers
Lead daily/weekly inventory reviews with clients
Lead daily/weekly calls with OEMs and 3rd party vendor (lessor)
Building and sustaining effective communications with all stakeholders towards the goal of maximizing the client experience

Job Responsibility

Supplier Management & Procurement
Planning and Forecasting
Stakeholder Engagement
Miscellaneous

Bpo Team Lead

The BPO Team Lead role at NTT DATA involves overseeing a team in a contact cente...

Location

Philippines , Manila; Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required
2 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

BPO Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

Team Lead - BPO

Location

India , Kochi

Salary:

Not provided

Mantle Solutions

Expiration Date

Until further notice

Requirements

MCOM/MBA
Basic Understanding of financial documents and Terminologies
Proficiency in MS Office
Excellent verbal and written Communication
Cross functional coordination
Team Management skills
Motivational skills
Strong multi-tasking
attention to detail
analytic problem-solving skills

Job Responsibility

Overall handling of BPO team
coordinating their efforts and division of tasks
report team’s progress to higher management
resolve interpersonal concerns
ensure KPI's are meet in line with policies of company
Define and manage the tasks, roles, and responsibilities of the team members
Managing the day-to-day activities of the team
Support the team by providing guidance to qualitatively review and validate invoices/credit notes
Developing and implementing a timeline to achieve targets
Manage employee training and regular performance evaluations

Fulltime

Team Lead - Technical Support

As a Technical Support Team Lead based in Tokyo, you will lead a highly motivate...

Location

Japan , Tokyo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 3 years of experience developing technical support teams
Experience working in customer-facing and cross-functional environments, ideally within global or regional organisations
Strong problem-solving skills
Affinity for internet technologies and technical concepts (e.g. APIs, SQL, HTML, JavaScript, scripting, etc.)
Strong written and verbal communication skills in both Japanese and English
Willingness to travel occasionally where required

Job Responsibility

Lead a team that serves as a key source of knowledge on the Adyen platform, APIs, underlying technology stack, and integration best practices
Manage and support a team that collaborates closely with peers across APAC and globally to deliver top-tier merchant support
Coach and mentor team members on technical problem-solving, stakeholder management, and career growth
Create a strong team environment built on ownership, collaboration, and open communication
Define and communicate clear goals and expectations for the Support team
Use KPIs, operational metrics, and data insights to drive team performance, efficiency, and continuous improvement
Act as an escalation point for complex merchant and operational issues, balancing customer impact, technical considerations, and business priorities
Partner closely with Product, Engineering, Commercial, and Implementation teams to improve the overall merchant support experience
Contribute to the broader global support strategy while accounting for the needs of the Japan market
Partner closely with a local BPO on the day-to-day delivery and management of operational services

Fulltime

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