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Bpo Supervisor

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NTT DATA

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Location:
Philippines , Manila

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a BPO Supervisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH). Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Job Responsibility:

  • Supervises processes and/or claims processing teams ensuring highest quality of service is provided
  • Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals
  • Monitors production goals of team and reports results and issues to higher-level leadership
  • Assists team with escalated claims processing issues

Requirements:

  • Must have strong Health Claims End to End Domain Knowledge
  • Both Under Graduates and Post Graduates can apply
  • Excellent communication (verbal and written) and customer service skills
  • Ability to work independently
  • strong analytic skills
  • Detail-oriented
  • ability to organize and multi-task
  • Ability to make decisions
  • Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
  • Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills
  • Ability to work in a team environment
  • Minimum of 2 years of experience in Team Leader Role

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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