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NTT DATA Logo NTT DATA · Customer Service

BPO Supervisor

India, Gurugram · Job Posted June 29, 2026
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Job Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

Job Responsibility

  • Lead, manage, and develop a team of outbound sales agents
  • Drive daily, weekly, and monthly sales targets and KPIs
  • Conduct regular performance reviews and coaching sessions
  • Motivate and engage team members to maximize productivity
  • Provide structured coaching through side-by-side and remote monitoring
  • Develop individual performance improvement plans
  • Enable skill development through feedback and training interventions
  • Drive quartile performance improvement across the team
  • Manage daily KPI delivery and operational performance
  • Ensure adherence to dialer usage, lead management, and sales processes
  • Monitor interval-level productivity and adherence
  • Support resolution of customer concerns to enhance experience
  • Track and report team performance metrics to internal and external stakeholders
  • Analyze trends and implement corrective actions
  • Forecast performance and manage sales delivery cadence
  • Act as a key point of contact for client communication
  • Build strong relationships and ensure alignment with expectations
  • Represent team performance in business reviews
  • Implement sales strategies and performance improvement initiatives
  • Participate in calibration sessions to ensure consistency
  • Drive adoption of best practices and new technologies

Requirements

  • 5+ years of sales experience
  • 2–3 years in team leadership role
  • Telecom/BPO experience preferred
  • Strong leadership and team management capability
  • Deep understanding of sales KPIs and forecasting
  • Excellent coaching and mentoring skills
  • Strong communication and stakeholder management
  • Analytical and data-driven decision-making ability

Nice to have

Telecom/BPO experience

What we offer

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
  • Company-provided pick-up and drop facility (for night shifts)
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