Bpo Supervisor Job at NTT DATA (Metro Manila)

BPO Supervisor

You will be responsible for handling inbound calls from existing and potential c...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Bpo Supervisor

We are currently seeking a BPO Supervisor to join our team in Manila, National C...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Must have strong Health Claims End to End Domain Knowledge
Both Under Graduates and Post Graduates can apply
Excellent communication (verbal and written) and customer service skills
Ability to work independently
strong analytic skills
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills

Job Responsibility

Supervises processes and/or claims processing teams ensuring highest quality of service is provided
Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals
Monitors production goals of team and reports results and issues to higher-level leadership
Assists team with escalated claims processing issues

Fulltime

Bpo Supervisor

The BPO Supervisor will manage day-to-day operations, focusing on achieving team...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

People Management required
5-9 years' experience in the financial industry
5-9 years' experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment
Highly motivated with ability to work independently in a fast-paced environment

Job Responsibility

Support the accomplishment of all contracted service level targets/agreements
Manage monthly and ad-hoc agent coaching and feedback
Assist in daily, weekly, and monthly quality assurance activities
Provides day to day support to the team and handle first level escalations as they arise or are assigned
Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes
Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management
Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles
Oversee and aid in new hire training and onboarding
Contribute to continuous learning activities promoting knowledge and skill development within the team
Assist in keeping all team members informed and up to date about all relevant and useful information

Fulltime

BPO Supervisor

Location

Philippines , Metro Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience in Supervisor Role
2 Year experience using a computer with Microsoft Windows PC applications
2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
High school diploma or GED Preferences.

Job Responsibility

Supervises team ensuring highest quality of service is provided to clients
Monitors performance of team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages the hiring, staffing, and maintenance of a diverse and effective workforce
Responsible for career development / planning, performance and pay discussions of team members
Interacts with clients and internal departments to resolve issues
Leads staff to complete assignments using established guidelines, policies, and procedures
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained
Compiles and analyzes data to identify trends for root cause analysis

What we offer

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Must successfully complete our Call Center training classes and demonstrate proficiency of the material
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.

Fulltime

BPO Supervisor

The BPO Supervisor will manage day-to-day operations, focusing on achieving team...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

People Management required
5-9 years’ experience in the financial industry
5-9 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment
Highly motivated with ability to work independently in a fast-paced environment

Job Responsibility

Support the accomplishment of all contracted service level targets/agreements
Manage monthly and ad-hoc agent coaching and feedback
Assist in daily, weekly, and monthly quality assurance activities
Provides day to day support to the team and handle first level escalations as they arise or are assigned
Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes
Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management
Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles
Oversee and aid in new hire training and onboarding
Contribute to continuous learning activities promoting knowledge and skill development within the team
Assist in keeping all team members informed and up to date about all relevant and useful information

Fulltime

BPO Supervisor

The BPO Supervisor role at NTT DATA involves leading a team of financial service...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience in Supervisor Role
2 Year experience using a computer with Microsoft Windows PC applications
2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
High school diploma or GED Preferences
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Job Responsibility

Supervises team ensuring highest quality of service is provided to clients
Monitors performance of team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages the hiring, staffing, and maintenance of a diverse and effective workforce
Responsible for career development / planning, performance and pay discussions of team members
Interacts with clients and internal departments to resolve issues
Leads staff to complete assignments using established guidelines, policies, and procedures
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained
Compiles and analyzes data to identify trends for root cause analysis

What we offer

This position is eligible for company benefits

Bpo supervisor

The BPO Supervisor role at NTT DATA involves leading a team of financial service...

Location

Philippines , Metro Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience in Supervisor Role
2 Year experience using a computer with Microsoft Windows PC applications
2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
High school diploma or GED Preferences
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Job Responsibility

Supervises team ensuring highest quality of service is provided to clients
Monitors performance of team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages the hiring, staffing, and maintenance of a diverse and effective workforce
Responsible for career development / planning, performance and pay discussions of team members
Interacts with clients and internal departments to resolve issues
Leads staff to complete assignments using established guidelines, policies, and procedures
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained
Compiles and analyzes data to identify trends for root cause analysis

What we offer

This position is eligible for company benefits

BPO Supervisor

The BPO Supervisor will oversee a team of financial services representatives, en...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience in Supervisor Role
2 Year experience using a computer with Microsoft Windows PC applications
2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
High school diploma or GED Preferences
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Job Responsibility

Supervises team ensuring highest quality of service is provided to clients
Monitors performance of team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages the hiring, staffing, and maintenance of a diverse and effective workforce
Responsible for career development / planning, performance and pay discussions of team members
Interacts with clients and internal departments to resolve issues
Leads staff to complete assignments using established guidelines, policies, and procedures
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained
Compiles and analyzes data to identify trends for root cause analysis

What we offer

This position is eligible for company benefits

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Bpo Supervisor

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