BPO Senior Manager Job at NTT DATA (Lincoln)

BPO Senior Manager

The Senior Manager – Operations is responsible for leading end-to-end service de...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience in BPO/operations, with 5+ years in a leadership role
Proven track record in strategic planning, performance management, and process improvement
Experience in budget management, cost control, and financial decision-making
Demonstrated success in leading high-performing teams and achieving business targets
Strong proficiency in Microsoft Office Suite and business tools
Advanced ability to analyze data, create reports, and present actionable insights
Ability to evaluate operational trends
Excellent communication, presentation, and reporting skills
High emotional intelligence (EQ) with the ability to handle complex team and operational challenges
Strong problem-solving and decision-making abilities in a fast-paced environment

Job Responsibility

Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets
Manage large-scale teams, including team leaders, ensuring high performance and accountability
Lead workforce planning, capacity management, and resource allocation to meet business demands
Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions
Develop and execute operational strategies to drive efficiency and scalability
Conduct performance reviews, cost-benefit analyses, and capacity planning
Prepare and present performance reports, dashboards, and insights to senior leadership
Identify and implement continuous improvement initiatives to optimize processes and reduce costs
Drive data analysis and trend identification
Lead change management initiatives and support organizational transformation

Bpo Senior Manager

Join our team as a Senior BPO Operations Manager and lead end-to-end sales opera...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets
Manage large-scale teams, including team leaders, ensuring high performance and accountability
Lead workforce planning, capacity management, and resource allocation to meet business demands
Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions
Develop and execute operational strategies to drive efficiency and scalability
Conduct performance reviews, cost-benefit analyses, and capacity planning
Prepare and present performance reports, dashboards, and insights to senior leadership
Identify and implement continuous improvement initiatives to optimize processes and reduce costs
Drive data analysis and trend identification (volumes, productivity, resource utilization)
Lead change management initiatives and support organizational transformation

Job Responsibility

Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets
Manage large-scale teams, including team leaders, ensuring high performance and accountability
Lead workforce planning, capacity management, and resource allocation to meet business demands
Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions
Develop and execute operational strategies to drive efficiency and scalability
Conduct performance reviews, cost-benefit analyses, and capacity planning
Prepare and present performance reports, dashboards, and insights to senior leadership
Identify and implement continuous improvement initiatives to optimize processes and reduce costs
Drive data analysis and trend identification (volumes, productivity, resource utilization)
Lead change management initiatives and support organizational transformation

Fulltime

BPO Senior Manager

With people at the heart of our success, NTT DATA is committed to attracting and...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years in BPO / sales operations
Experience managing international voice processes
Telecom experience preferred

Job Responsibility

Plan, direct, and evaluate outbound sales operations
Drive revenue targets, SLAs, and KPI delivery
Ensure high levels of customer satisfaction and service quality
Oversee daily production reporting and operational performance
Lead and develop team leaders and frontline teams
Conduct performance reviews and goal setting
Build and retain high-performing teams
Drive employee engagement, coaching, and development initiatives
Manage day-to-day client interactions and communications
Represent operations in client reviews and business discussions

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

BPO Senior Manager

The BPO Senior Manager will oversee end-to-end BPO operations, ensuring accuracy...

Location

United States , Lincoln

Salary:

85000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of BPO experience, with at least 3 years in a managerial or senior leadership role
5 years Experience in process transitions, implementation, and client relationship management
3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Strong analytical ability to review, interpret, and process transactions based on defined operational rules
Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes
Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards
Proven ability to verify, analyze, and compile data accurately
Experience resolving operational challenges and driving productivity improvements
Excellent verbal and written communication skills

Job Responsibility

Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs
Conduct thorough checks for completeness and appropriateness of source data
Lead fact-finding activities, including information searches, data gathering, and process audits
Verify, compile, and validate data to support operational activities and reporting requirements
Identify, resolve, and prevent routine and recurring operational issues
Collaborate with cross-functional teams to enhance workflows and implement process improvements
Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability
Ensure adherence to regulatory, client, and quality standards

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Senior Manager, Professional Services & BPO

The Senior Manager of Professional Services & BPO will lead the development of t...

Location

United States of America , Parsippany

Salary:

140000.00 - 180000.00 USD / Year

avis budget group

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s degree or MBA preferred
7+ years of progressive procurement experience, with expertise in professional services, IT, P2P, and administrative cost categories
Experience managing large-scale procurement portfolios ($250MM+)
Demonstrated success in building, aligning, and executing global sourcing strategies
Strong negotiation and contracting expertise, with proven results in risk management and cost optimization
Excellent stakeholder engagement and collaboration skills in a global, matrixed environment
Strong analytical, communication, and leadership abilities

Job Responsibility

Develop and implement comprehensive, globally aligned sourcing strategies for professional services and BPO categories
Ensure the development of agreements and supplier relationships that mitigate risks related to market volatility, regulatory compliance, currency fluctuations, and operational dependencies
Manage supplier relationships using Supplier Relationship Management (SRM) best practices to maximize value in cost, service, and quality
Deliver business-aligned savings goals and other procurement KPIs
Support the development and implementation of internationally standardized procurement practices
Drive cross-market best practice sharing and foster supplier partnerships that enhance global performance
Partner with internal stakeholders, including IT, Finance, HR, and Operations, to align strategies with business priorities
Monitor supplier performance and ensure adherence to contractual obligations, service-level agreements, and compliance requirements
Identify and proactively mitigate supply chain and vendor risks impacting business continuity or costs
Develop, track, and report on procurement KPIs to measure efficiency, compliance, and value delivery

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Temp BPO Senior Representative

The job scope is working with the CVS corporate mailroom performing Digital prin...

Location

United States , Scottsdale

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

efficient with MS suite
on their feet throughout their entire shift
lift 50lbs, standing for long periods of time
be able to multi task
Effective verbal and written communications skills
Excellent time management skills
Be able to run: Neopost/ Client Class inserters - Client production class printers
Experience in a similar or related role
Verifiable High School Diploma or GED

Job Responsibility

Working with the CVS corporate mailroom performing Digital printing on large production class printers
Folding & inserting them into various envelopes on large class inserter machines
Perform other mail room functions throughout the day in a fast-paced environment to meet a very sensitive time schedule
Verify print jobs based on the documentation received, print, insert, postage stamp and communication completion within a very defined time frame
Working with sensitive Healthcare information

Fulltime

Third Party Quality Lead, Senior Manager - FSP

The Third Party Quality Lead (TPQL) reports to the Head of Third Party Quality. ...

Location

Brazil

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

BS--7+ years or equivalent
MS/MBA – 6+ years or equivalent
Minimum of 5 years of pharmaceutical experience with solid experience in clinical trial development
Robust knowledge in quality areas (i.e. audit, inspection, compliance, and inspection readiness fields)
Quality related experience including working knowledge in: Quality and compliance management, QC
Root Cause Analysis
Risk identification, controls, mitigations, and actions
Metrics development and utilization
Audit and Inspection conduct and CAPA response process
Ability to develop strategies using coordinated and transparent metrics to track and manage compliance

Job Responsibility

Identify, evaluate and respond to GCP quality risks related to vendor and site engagement
Lead quality discussions with key vendors and sites and present quality point of view at relevant oversight meetings
Provide quality oversight reports to appropriate sponsor's management / functions
Communicate key quality information (e.g., inspection / audit learnings) across vendors and site entities and serve as quality expert for third parties
Validate, monitor and close out GCP-quality-related action plans
Evaluates quality performance at an enterprise level to inform continuous improvement of quality risk management
Informs site organization relationship owner of quality improvement considerations
Support QMS09 BPO in the development and implementation of process updates
Support Vendor Leads / Business Owners to ensure compliance with functional level vendor oversight requirements

Fulltime

Bpo Senior Director

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate or above degree
Requires 15+ years relevant experience (Includes 10+ years business development and leadership experience)
Telcom industry vertical expert
Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
Experience in CX, customer relationships, people management, project management and relevant industry information
Expert negotiation & presentation skills
Expert ability to communicate clearly and effectively both verbally and in writing
Ability to provide leadership to multiple disciplines or departments within a function on a global basis

Job Responsibility

Responsible for the successful operation and leadership in area of responsibility
Designs and implements mid-to-long term operating strategies and tactics
Responsible for the achievement of operational and financial results
Plans, directs and coordinates operational activities with the help of established organizational design and team structure
Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
Guides direct reports to execute functional / BU plans and initiatives
Uses negotiation and influence skills to manage key stakeholder relationships
Creates opportunities for growth and change through revisions to current industry practices
Researching emerging trends and recommending new company offerings to satisfy customers’ needs

Fulltime

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BPO Senior Manager

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