BPO Senior Manager Job at NTT DATA (Lincoln)

Business Development Manager - BPO

Location

United States; Canada

Salary:

70000.00 - 150000.00 USD / Year

INTELLIPRO TECHNOLOGIES CANADA INC.

Expiration Date

Until further notice

Requirements

Prefer 3 years of business development experience
Minimum of 1 year of BPO sales experience
Experience managing a pipeline, negotiations, and closing contracts
Ability to manage multiple opportunities simultaneously at various stages of the buying process
Ability to develop and maintain senior-level relationships quickly and effectively
Solid time management skills and strong deadline orientation
Solid problem-solving skills
Strategic thinker, creative, persuasive, and adaptable

Job Responsibility

End-to-end responsibility for designing and executing the strategic sales plan for securing new clients
Understanding the marketplace and competitor offerings to drive the company’s growth strategy and investments
Be responsible for significantly growing the company presence and revenues in the BPO market in North America
Build a predictable pipeline of new business to generate repeatable and profitable revenues across the various Business Units
Propose - Submit and handle proposals with full ownership and accountability for the opportunity
Establish lasting relationships with senior executives and decision-makers
Collaborate with other members of the team - marketing, and operations - to build strategic plans for customers
Attending conferences and industry events

What we offer

Commission

Fulltime

Senior Vendor Relationship Manager

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

128000.00 - 150000.00 USD / Year

Robinhood

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent practical experience
4+ years of experience in BPO vendor management within customer support or operations, preferably in tech or financial services
Proven ability to manage multiple vendors and business lines simultaneously
Strong data analysis and reporting skills
proficient in Google Suite
Demonstrated success working cross-functionally in fast-paced, performance-driven environments
Experience with contact center metrics, forecasting, and operational planning
Excellent communication and stakeholder management skills
Flexible, self-starting, and solutions-oriented with a customer-first mindset

Job Responsibility

Lead performance management for third-party service partners, ensuring alignment with KPIs, SLAs, and contract terms
Coordinate with cross-functional teams—Workforce Management, Business Analytics, L&D, QA, Compliance, and Finance—to support operational enhancements
Analyze vendor data and financial performance to identify insights and drive improvements
Partner with internal stakeholders and vendor teams to manage escalations, performance issues, and continuous improvement initiatives
Document business operations and support the implementation of new programs and processes
Travel internationally up to 30% of the time to support vendor oversight and business operations

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Country Human Resources Manager

As a Country Human Resource Manager, you will be overseeing the Human Resources ...

Location

Philippines , Davao; Iloilo

Salary:

Not provided

Conectys Serv Telecom

Expiration Date

Until further notice

Requirements

Previous HRBP or HR Manager experience in BPO/Outsourcing industry
Previous experience in managing employee relations, wellness programs, engagement and people development processes is mandatory
Strong knowledge of local labor laws and HR best practices
C1 level of English (both written & spoken)
Strategic thinking and problem-solving abilities
Strong organizational and project management skills
Open to travel throughout the Philippine territory
Ability to work in a multicultural environment

Job Responsibility

Manage the local HR Strategy and Policy Development by developing and implementing HR strategies aligned with the overall business strategy
Advise senior management on HR-related issues and provide strategic input
Ensure legal compliance by monitoring and implementing applicable local human resource requirements, conducting investigations, maintaining records, and representing the organization in the case of inspections and audits
Manage the local Recruitment strategy, from developing and implementing the talent acquisition strategies to attract and retain top talent to overseeing the recruitment process, contributing to secure the competitive position of the company in the local market
Manage the onboarding processes to ensure new hires are effectively integrated into the company
Manage the local performance appraisal systems to evaluate employee performance, providing coaching and support to managers
Oversee the administration of compensation and benefits programs and conduct data gathering initiatives to ensure competitive compensation packages

What we offer

Competitive salary package & meal vouchers
The opportunity to work in a multi-cultural environment
Private medical insurance
Learning programs for your development
Wellness activities for your wellbeing

Senior Finance Analyst

As a Senior Finance Analyst, will act as the focal person of all POS and invento...

Location

Philippines , Biñan

Salary:

Not provided

Sandisk

Expiration Date

Until further notice

Requirements

Worked in SSC or BPO environment
Accounts Receivable background or experience
Proficient in Microsoft excel and data analytics
Excellent written and oral communication, interpersonal and relational skills
Self-motivated with the ability to effectively multi-task and work collaboratively
Strong active listening skills
Ability to make clear, logical decisions based on facts
Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others

Job Responsibility

Conduct reconciliation of customer point of sales and inventory against company records
Track inventory on hand and sold through for customer and interface with customer to ensure accuracy of claimed rebates
Provide support and training to customers regarding the point of sale data and inventory report process
Load system data required to reconcile inventory
Analyze distributor disputes in line with POS and inventory mismatch
Helps perform necessary activities
prepare reports and documents for monthly and quarterly close
Manage files, records, transactions and other office procedures and maintain audit trail
Ensure targets, measurements and service levels are met

Fulltime