Head – Banking Operations & Delivery Job at NTT DATA (Gurugram)

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Head of Delivery

The Head of Delivery will lead the execution of delivery strategies for Finance ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in business, Computer Science, Finance, or related field
15+ years of experience in IT delivery management, consulting, or program leadership, with at least 7 years in Finance & Banking
Proven track record of leading large-scale digital transformation programs in core banking, payments, regulatory compliance, or financial platforms
Strong knowledge of financial services industry standards, processes, and regulatory frameworks
Experience working with Agile, DevOps, and modern delivery methodologies
Exceptional leadership, communication, and stakeholder management skills
Ability to manage P&L, budgets, and large delivery organizations

Job Responsibility

Define and execute the overall delivery strategy for Finance & Banking projects
Lead cross-functional teams to ensure timely, high-quality delivery of client solutions
Establish governance frameworks, processes, and best practices across delivery operations
Oversee the end-to-end delivery of complex digital transformation, banking platforms, and core system integration projects
Ensure adherence to budget, timelines, compliance standards, and regulatory requirements
Drive excellence in delivery management, risk mitigation, and issue resolution
Act as the primary delivery partner for senior client stakeholders, building trust and long-term relationships
Collaborate with business, technology, and operations leaders to align delivery with client objectives
Manage escalations and ensure customer satisfaction through proactive communication and solutioning
Build, mentor, and manage delivery teams with a focus on high performance and continuous improvement

Fulltime

Delivery Lead - Banking Applications (Core Banking & Lending)

The Delivery Lead for Banking Applications will oversee the end-to-end delivery ...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

18+ years of IT experience with 10+ years in delivery/program management for BFSI programs
Strong domain knowledge of banking applications, especially core banking and lending (loan origination, servicing, collections, limits/collateral, credit workflow)
Proven track record delivering large, complex programs with multiple integrations (channels, CRM, data, payments, risk, finance)
Strong understanding of enterprise integration patterns: APIs, ESB, middleware, event streaming, batch processing
Hands-on experience with delivery governance, metrics, and stakeholder management at senior levels (CIO/CTO/COO, business heads)
Expertise in Agile delivery and working knowledge of DevOps/CI-CD and test automation practices
Strong risk management, negotiation, and conflict-resolution skills
Excellent communication and executive-level reporting/presentation skills
Bachelor’s degree in Engineering/Computer Science or equivalent

Job Responsibility

Own delivery for banking application portfolios/programs spanning core banking, lending (retail/corporate), payments, digital channels, and surrounding systems
Lead multi-vendor, onshore/offshore teams and manage delivery across scope, schedule, budget, quality, and risk
Establish and run delivery governance: status reporting, RAID, steering committee decks, KPIs/SLAs, and release readiness
Drive requirements-to-release execution with business, product, architecture, QA, and operations teams
ensure traceability and sign-offs
Manage application modernization / upgrades / migration initiatives (e.g., core platform upgrades, cloud migration, API enablement, microservices adoption)
Oversee SDLC/Agile delivery (Scrum/Kanban) including sprint planning, dependency management, and release orchestration
Ensure compliance with banking standards: security, audit, SOX/PCI (as applicable), data privacy, change management controls
Partner with production support teams to ensure stable operations, root cause analysis, and continuous improvement (problem management)
Manage commercial aspects: estimation, resourcing, utilization, vendor performance, and financial tracking

Fulltime

Director, Head of Tech - PB India

Change leads and oversees transformational change initiatives at Barclays. Your ...

Location

India , Mumbai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Extensive senior technology leadership experience within Tier-1 Financial Services
Proven delivery and operational leadership in regulated, complex environments
Strong understanding of banking regulation, audit, and technology risk management
Experience operating effectively in global, matrixed organisations
Strong executive-level stakeholder management and influencing skills

Job Responsibility

Accountable for the end-to-end technology leadership, delivery, and operational resilience of Private Bank platforms and services supporting the India onshore business
Deliver the PB India technology strategy and roadmaps aligned to Global PBWM priorities and India requirements
Own technology change delivery and run-the-bank outcomes for PB India platforms and services
Drive modernization across applications, data, and automation within enterprise governance
Ensure strong regulatory preparedness and compliance with Indian regulatory expectations
Own technology risk management, audit readiness, issue remediation, and control effectiveness
Embed regulatory foresight and resilience considerations into technology planning and execution
Act as a bridge between Global PBWM Technology and India execution
Influence global platform and vendor strategies to address India requirements
Own the India technology ecosystem, including vendor-led platforms and third-party services

What we offer

Health and wellness
Access to wellness rooms, gyms and mental health support
A place where you can belong
Collaborative areas
More than work
Flexible working
Hybrid working
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms

Fulltime

Head of Funds Administration Operations Australia / New Zealand

The Head of Funds Administration Operations Australia / New Zealand is a Directo...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant Operations experience in Operations management with Banking and Financial Institutions
Asset Servicing or Investment Operations / Administration preferred
Advanced level of experience in a related role with business, functional, site and people management preferred
Demonstrated success dealing with senior management
Proven ability to manage various concurrent activities/ projects in a fast-moving, high-risk environment
Effective project management and negotiation skills
Consistently demonstrated clear and concise written and verbal communication
Bachelor's degree/ University degree or equivalent experience

Job Responsibility

Serve as an escalation point for operations team and ensure open communications between operational groups
Develop partnerships with Client Executives, Sales, Product, Technology, Legal and Compliance, Risk, Finance, HR and other key internal stakeholders to assure consistency of the client experience
Partner with Citi's Operations Hub in Malaysia to maintain high quality operations service and pro-active issue management
Develop strategies and oversee project plans meeting operational goals
Oversee client onboarding and change management to ensure our processes are aligned with client expectations and system capabilities
Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds
Assure alignment of the Operating model with regional and global functional operating strategy
Process optimization and technology automation to ensure our processes are scalable and to mitigate risks associated with manual processing
Delivery of budget and productivity targets for Funds Administration Operations
Deliver all regulatory and internal policy requirements as regards to outsourcing from a service recipient and provider perspective, including leading on-site due diligence visits from service clients and regulators

Fulltime

Director - Head of Confirmations RTB

Put yourself at the heart of the Barclays. A career in banking operations puts y...

Location

India , Pune; Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Min 8+ years of experience in OTC Derivatives trade confirmation process
Strong functional knowledge of OTC Derivatives
Leading large teams

Job Responsibility

Leading and managing the Global Trade Confirmation team
Ensuring all trade confirmations are processed accurately and timely
Maintaining compliance with regulatory requirements
Implementing process improvements to enhance efficiency part of GMO IB simplification programme
Drive / contribute in defining service strategy and long term vision for the service
Providing regular reports and updates to senior management
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunities to innovate, collaborate, and deliver great outcomes
Welcoming and inclusive culture to bring your whole self to work
State-of-the-art technology hub with excellent facilities for work, socialising and leisure

Fulltime

Head of Lending Centre of Excellence

To lead and develop a highly engaged team, pioneering an omni channel experience...

Location

United Kingdom , Knutsford; Glasgow; Greater Manchester; Birmingham

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Leads large scale transformation with confidence, communicating the “why” and bringing people with them through ambiguity, resistance, and organisational complexity
Identifies opportunities to modernise processes, adopt new technologies, and redesign services to improve customer and colleague experience
Able to define a compelling future state for the business unit and translate it into clear strategic priorities
Manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience

Job Responsibility

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes
Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance
Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers
Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required
Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area
Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities
Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact
Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes
Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations
Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays

What we offer

Hybrid working
Structured approach to hybrid working with fixed, ‘anchor’, days onsite
Supportive and inclusive culture and environment
Opportunities to socialise, pursue personal interests, onsite gym, clubs and groups
Immersive events (firework displays, gigs, diverse celebrations, art & crafts sessions)
Shuttle bus from local bus, tram, and train stations on weekdays

Fulltime

European Head of Investment Counsellors

The Investment Counsellor Team Lead manages multiple teams of senior professiona...

Location

Luxembourg , Bertrange

Salary:

275000.00 - 450000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience
Extensive experience in providing investment advice and solutions as well as managerial experience
CFA, MBA degree or other advance degree a plus
Demonstrable track record in managing a business P&L
Demonstrable track record in managing sales and service functions associated with a large and complex client-focused investment organization
Relevant qualifications and registrations for the country of employment
Bachelor's/University degree, Master's degree preferred
Demonstrable strong organizational skills, including the ability to clearly formulate, communicate and implement business and investment strategies
the capacity to effectively engage and influence business partners and navigate through a complex global organization
and the ability to attract, develop and retain talent

Job Responsibility

Responsible for the effective coordination, management and delivery of all aspects of the CPB Investments Business within the region, including CIM and Capital Markets as well as the core functions noted herein
Manage both direct and matrix reports across the Investments business to ensure the business meet financial targets as well as all internal and external standards and practices
Development and execution of the region’s broader business strategy, including client segmentation and coverage, product positioning and development, platform and process enhancement, content delivery, regulatory compliance, risk and control, revenue and expense management
Through continuous direct client interaction, solicit client feedback on CPB’s Investments business, and drive platform and product initiatives to maintain CPB’s pre-eminent relevance and stated goal as trusted advisor to all target market clients
Provide leadership as the “Face” of the Investments business to all clients in the region
Manages a large team of investment professionals including Investment Counsellors and Product Specialists
Works effectively across the region, in close partnership with the senior leadership team for Investments Solutions, the regional management team, Market Executives, Team Leaders, Private Bankers and other partners including Lending and Wealth Planning to build strong client relationships and deliver to them the best of the Citi platform to clients
Effectively recruit, develop, promote and retain talented professionals across the Europe investments organization
Effectively engage, leverage, and partner with Citi Markets, Wealth Markets, CIM and Alts to provide exceptional investment offerings to CPB clients
In accordance with goals set by the Citi Private Bank Regional Head and the Private Bank Global Head of Investments Solutions, deliver continued revenue growth through managing the cost to income ratio, proactively managing expenses and consolidating the business across the region, creating operational efficiencies and achieving agreed financial targets

Fulltime

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Head – Banking Operations & Delivery

Job Description

Job Responsibility

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