BPO Senior Director Job at NTT DATA (Plano)

Bpo Senior Director

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate or above degree
Requires 15+ years relevant experience (Includes 10+ years business development and leadership experience)
Telcom industry vertical expert
Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
Experience in CX, customer relationships, people management, project management and relevant industry information
Expert negotiation & presentation skills
Expert ability to communicate clearly and effectively both verbally and in writing
Ability to provide leadership to multiple disciplines or departments within a function on a global basis

Job Responsibility

Responsible for the successful operation and leadership in area of responsibility
Designs and implements mid-to-long term operating strategies and tactics
Responsible for the achievement of operational and financial results
Plans, directs and coordinates operational activities with the help of established organizational design and team structure
Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
Guides direct reports to execute functional / BU plans and initiatives
Uses negotiation and influence skills to manage key stakeholder relationships
Creates opportunities for growth and change through revisions to current industry practices
Researching emerging trends and recommending new company offerings to satisfy customers’ needs

Fulltime

Bpo Senior Director

We are seeking a dynamic and highly experienced Senior Director to lead our BPS ...

Location

United States , Lincoln

Salary:

160000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15 years of relevant industry experience with increasing levels of responsibility
7 years of managerial or leadership experience overseeing teams or departments
Undergraduate degree or equivalent combination of education and experience
Demonstrated experience leading large-scale client programs and business operations
Expertise in project management, consulting methodologies, and operational execution
Graduate degree (MBA or related field)
Experience within the BPS BFS domain or related financial services sectors
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments
Establish operational objectives for managers and professional teams across assigned business areas
Develop and execute comprehensive strategic and operational business plans for the department
Make critical decisions that directly impact financial operations, performance, and business outcomes
Advise executive leadership teams on evolving market conditions and needed internal adjustments
Lead and manage staff for large, complex client engagements within the BFS industry
Demonstrate exceptional leadership, interpersonal ability, and client relationship management
Act as a business leader for new business development, sales support, and delivery of new client engagements
Serve as an internal and external expert in addressing complex organizational business challenges
Model exceptional communication, influence, and leadership capabilities

What we offer

medical insurance
dental insurance
vision insurance with employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match

Fulltime

BPO Senior Director

We are looking for a result-driven Customer Service Director responsible for end...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15 years relevant experience
10 years managerial/leadership experience
Operations position with P&C and or Life Insurance background
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans

Job Responsibility

Responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program
Responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs
Responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance
Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum
Create a cohesive team that works efficiently together to maximize the service team's potential
Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
Establishes operational objectives for managers and/or teams of professionals across assigned areas
Develops and executes strategic and operational business plans for the department
Responsible for decisions impacting financial operation
Manages the staff of large client engagements

BPO Senior Director

The BPO Senior Director role at NTT DATA involves leading the strategy and perfo...

Location

United States , Dallas

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
Bachelor’s degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Ooperations
Medial Claims
Must Live in Continental United States

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Director Healthcare Operations

Location

Canada , New Brunswick

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Minimum 8-10 years of progressive experience in healthcare operations, health services administration or a related field
Minimum 3 years of leadership or supervisory experience managing teams
Demonstrated experience working within or alongside government health departments, public health agencies, provincial/territorial health authorities, or healthcare delivery organizations
Experience with virtual care, telehealth, or digital health programs is a strong asset
Background in contact centre, BPO, or service delivery operations within a healthcare context is an asset
Bachelor's Degree in Health Administration, Public Health, Business Administration, or a related field (required)
Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP) are considered assets
Bilingualism in English and French is an asset
Healthcare Ecosystem Knowledge – Solid understanding of Canadian healthcare systems, government health program delivery, patient safety frameworks, and health service regulation
Client Relationship Management - Demonstrated success in building excellent customer/client relationships and government stakeholder relationships

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manage both human and material resources
Provide strong support for the long-term strategies of the organization
Be instrumental in translating the company’s vision into actionable strategies
Collaborate with senior leadership to define long-term goals and develop comprehensive plans to achieve them
Support Foundever and clients in achieving service, quality and contribution goals
Demonstrate sound fiscal management in achieving profitability goals

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

Director, Global Business Services – Operations

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...

Location

Malaysia , Bandar Utama

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function
Leads, integrates and directs work applying substantial practical expertise across function disciplines
Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict
Ability to provide leadership and direction to teams, driving operational excellence and results
Solid understanding of GBS operations, performance measurement, process optimisation, and technology adoption
Analytical and strategic thinking skills to interpret data and provide actionable insights
Effective collaboration and influencing skills to work effectively with cross functional teams
Leadership qualities with the ability to guide teams through change and process optimisation initiatives
Change management expertise to support transformational initiatives and manage transitions
Proficiency in technology adoption, digital transformation, and process automation

Job Responsibility

Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives
Identifies opportunities for process improvement and efficiency gains within GBS operations
Implements best practices and optimizations
Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements
Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery
Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies
Implements risk mitigation strategies
Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth
Engages with senior leadership and business stakeholders to communicate operational insights, gather input, and drive improvement initiatives
Supports change initiatives related to process optimization, technology adoption, and operational enhancement

Fulltime

Banking & Financial Services Sales Director

We are currently seeking a Banking & Financial Services Sales Director to join o...

Location

United States , Newark

Salary:

146250.00 - 292500.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience across IT services, consulting, or technology solutions
Demonstrated success selling complex, multi-service deals in a quota-carrying role
8+ years in new business development with a strong track record of landing new logo clients
Consistently exceeded $8M+ annual TCV quotas
8 years’ experience leading client team engagements that involve translating client challenges into high-value, outcome-driven solutions and working with industry analysts/advisors such as Gartner, Everest, Forrester, ISG, or IDC
5 + years deep experience with IT services and solutions in Banking, Capital Markets, or Wealth & Asset Management
8 years of stakeholder management experience, including presenting to C-level business owners and key decision makers
Bachelor’s degree required
Willingness to travel up to 40%

Job Responsibility

Drive New Logo Growth: Identify, qualify, and close new business opportunities to achieve and exceed TCV, revenue, and margin targets
Lead Strategic Sales Pursuits: Own end-to-end sales cycles, serving as the Sales Pursuit Lead and primary executive contact for clients and internal leadership
Sell Across the Full Portfolio: Position integrated solutions spanning Applications & Digital Engineering, Business Process Outsourcing (BPO), Data & AI, Advisory Consulting, Infrastructure, Cloud & Security
Collaborate for Impact: Partner with Client Executives, Solution Architects, and Consulting Leaders to develop differentiated, outcome-based solutions
Create Market Demand: Leverage marketing and campaign resources to build pipeline and generate targeted opportunities
Build Executive Relationships: Engage with senior client stakeholders to understand business priorities and position NTT DATA as a strategic partner
Anticipate Market Dynamics: Identify competitive trends and proactively shape deal strategy to win in a dynamic marketplace

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

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BPO Senior Director

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Requirements

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