BPO Senior Director Job at NTT DATA (Manila)

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

New

Strategic Operations Director

At Marston Holdings, we deliver innovative transportation, technology, and enfor...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within a regional, multi-site operational environment
Strong understanding of Local and Central Government operations and procurement environments
Proven commercial leadership with P&L responsibility
Demonstrated success delivering operational performance and business growth
Excellent stakeholder management skills, with experience engaging senior public sector clients
Experience contributing to complex bids and strategic business development

Job Responsibility

Driving revenue growth and EBITDA performance through effective contract delivery and strategic sales development
Leading major contracts, including CPE & TfL, ensuring delivery against financial and non-financial objectives
Holding full P&L responsibility for contracts within your region or business unit, optimising financial performance through effective cost management and resource allocation
Supporting new business growth through cross selling Group services across Consulting, Technology, Transportation, BPO, and debt recovery
Working closely with Strategic Account Directors, Managers, and New Business teams to expand the Transportation portfolio
Building trusted executive level client relationships to support retention, growth, and long term partnerships
Contributing to bid development and complex tender submissions
Supporting implementation of the Transportation division’s growth strategy and development of innovative service solutions aligned to market needs
Ensuring contractual performance consistently meets or exceeds client expectations
Representing Marston Holdings at industry events, conferences, and external engagements

What we offer

Competitive salary
Discretionary company bonus
Car allowance
Flexible working – (2 - 3 days WFH)
A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
Healthcare cash plan
25 days’ holiday plus bank holidays
Enhanced maternity and paternity packages (eligibility criteria apply)

Fulltime

Senior Director, Account Management

Responsible for developing and managing the approach to and execution of our Bus...

Location

United States , Philadelphia; Houston; Livermore; West Palm Beach; Atlanta; Trevose; Minneapolis-St. Paul-Bloomington; Plymouth; Denver; Schaumburg; Pittsburgh; Manchester; Baltimore; Berlin; Everett

Salary:

129035.61 - 268824.20 USD / Year

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
10+ years of relevant leadership experience in a dynamic, metrics-oriented contact center environment with expertise and experience in Retention and Sales Growth organizations
5+ years of direct leadership experience working with multiple BPO vendors and their representatives
Exceptional project management skills
Ability to establish and maintain cross-functional partnerships
Excellent organizational, analytical, and presentation skills
Maintains a high level of professionalism, integrity, and trust at all times
Experience planning and leading strategic initiatives
Experience with managing a large budget
Must be willing to travel up to 30%+ domestically and internationally as needed

Job Responsibility

Develop robust framework that drives performance and consistency across vendor managers who influence results, and external business partners that deliver results
Collaborate with other departments including but not limited to, Workforce Management, Finance, Sourcing Governance & Contracts, and Business Intelligence to drive exceptional service delivery while meeting financial targets
Foster customer-centric environment demonstrated by consistent improvements in key performance indicators such as Customer Save rates, Transaction rates, XM Sales, Data sales and saves, NPS, Initial Contact Resolution, Transfer Rates, and Average Handle Time
Positively impact customer churn by executing strategies that exceed expectations in Sales and Retention metrics
Leverage extensive telecommunications and contact center experience to help build standards for vendor contract negotiations
Drive a culture of accountability by ensuring our vendor partners meet or exceed performance and capacity expectations across all channels
Identify performance related trends and root causes using data-analysis
facilitate process and policy improvements
Champion continuous progress among vendor partners and internal teams by leveraging Comcast methodologies, processes, and technology expertise
Oversee efforts to ensure our vendor partners are properly staffed and trained to field anticipated customer volume

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

New

Tax Director

The Tax Director is a member of the tax leadership team responsible for all tax ...

Location

South Africa , Gauteng

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Economics, or a related field
a Master's degree or professional certification (e.g., CPA, CFA) is preferred
Relevant experience in tax management, with a proven track record of leadership in a multinational corporation
Strong knowledge of international tax laws, regulations, and best practices
Excellent analytical, problem-solving, and decision-making skills
Strong interpersonal and communication skills, with the ability to influence and collaborate with senior management and external stakeholders
Ability to ensure Tax remains connected to business operations to manage tax risks and take advantage of tax opportunities
High level of integrity, professionalism, and ethical standards
Effective Communication
Prioritisation

Job Responsibility

Management of the tax function and relationships
Identify and execute local tax planning opportunities, regarding both direct and indirect taxes
Business partners the National Finance leads and General Managers in the relevant countries
Compliance with all tax obligations in the countries including but not limited to corporate income tax, transfer pricing, indirect tax, and withholding taxes
Risk management, controls and reporting
Organises the tax function of the countries with internal, BPO and external resources
Addresses training / education needs of local resources, implementing the tax development and training agenda
Ensures adequate external resources are available in all countries
Develops the peer network in the countries
Managing relationships with the tax authorities in the countries

Fulltime

Senior Analytics Consultant - Retail

We are seeking a dynamic and experienced Senior Analytics Consultant to support ...

Location

United Kingdom

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

2+ years in an analytics role in a BPO setting is essential
2+ years working in the retail sector is essential
5+ years in a data analytics role within a contact centre is essential
Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
Intermediate to expert knowledge of Power BI data visualisation
Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
Experience with Alteryx designer is desirable but not essential
Experience of working with unstructured data is desirable but not essential
Strong communication skills, both written and verbal, with an ability to influence stakeholders
Excellent problem-solving skills and critical thinking ability

Job Responsibility

Data Analysis
General all round understanding of Insight & Analytics solutions and concepts
Leading the delivery of analytics across multiple Insight & analytics programs / clients
Strong understanding of statistical analysis and modelling techniques
Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations
Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI
Provide peer review of project outputs to assure QA standards are met
Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions

What we offer

10% bonus based on company and personal performance
25 day annual leave + standard bank holidays
Competitive pension scheme
Remote working

Fulltime

Senior Sales Executive

The Senior Sales Executive role focuses on driving BPO sales with a strong empha...

Location

United States , Charlotte

Salary:

155290.00 - 287574.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
10 years of experience working within or selling to Fortune 1000 clients

Job Responsibility

Market-maker who originates deals proactively
Subject Matter Expert in one or more of the following industries
Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation
Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure
Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing
Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Fulltime

Director, Analyst & Advisor Relations

As Director, Analyst & Advisor Relations at Foundever, you will take the lead in...

Location

United Kingdom , UK Wide

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related discipline
Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
Strong project and program management, organizational, and analytical capabilities
Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)

Job Responsibility

Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling
Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation
Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem
translate them into actionable intelligence for business stakeholders
Support enablement efforts by providing timely analyst/advisor insights and tools to teams
Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy

Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

BPO Senior Director

NTT DATA

Location:
Philippines , Manila

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Senior Director

Associate Director Training

Strategic Operations Director

Senior Director, Account Management

Tax Director

Senior Analytics Consultant - Retail

Senior Sales Executive

Director, Analyst & Advisor Relations

Project Manager

BPO Senior Director

NTT DATA

Location:Philippines , Manila

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Senior Director

Associate Director Training

Strategic Operations Director

Senior Director, Account Management

Tax Director

Senior Analytics Consultant - Retail

Senior Sales Executive

Director, Analyst & Advisor Relations

Project Manager

Location:
Philippines , Manila

Category:
Call Center

Contract Type:
Not provided

Job Posted:
February 13, 2026