Bpo Senior Director Job at NTT DATA (Gurugram)

BPO Senior Director

We’re seeking an experienced BPO Sr. Director to lead the strategy, performance,...

Location

United States , Plano

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
10 years of direct BPO Claims Operations Management
Bachelor's degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Operations
Medial Claims

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

BPO Senior Director

The BPO Senior Director role at NTT DATA involves leading the strategy and perfo...

Location

United States , Dallas

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
Bachelor’s degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Ooperations
Medial Claims
Must Live in Continental United States

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Bpo Senior Director

We are seeking a dynamic and highly experienced Senior Director to lead our BPS ...

Location

United States , Lincoln

Salary:

160000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15 years of relevant industry experience with increasing levels of responsibility
7 years of managerial or leadership experience overseeing teams or departments
Undergraduate degree or equivalent combination of education and experience
Demonstrated experience leading large-scale client programs and business operations
Expertise in project management, consulting methodologies, and operational execution
Graduate degree (MBA or related field)
Experience within the BPS BFS domain or related financial services sectors
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments
Establish operational objectives for managers and professional teams across assigned business areas
Develop and execute comprehensive strategic and operational business plans for the department
Make critical decisions that directly impact financial operations, performance, and business outcomes
Advise executive leadership teams on evolving market conditions and needed internal adjustments
Lead and manage staff for large, complex client engagements within the BFS industry
Demonstrate exceptional leadership, interpersonal ability, and client relationship management
Act as a business leader for new business development, sales support, and delivery of new client engagements
Serve as an internal and external expert in addressing complex organizational business challenges
Model exceptional communication, influence, and leadership capabilities

What we offer

medical insurance
dental insurance
vision insurance with employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match

Fulltime

BPO Senior Director

We are looking for a result-driven Customer Service Director responsible for end...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15 years relevant experience
10 years managerial/leadership experience
Operations position with P&C and or Life Insurance background
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans

Job Responsibility

Responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program
Responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs
Responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance
Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum
Create a cohesive team that works efficiently together to maximize the service team's potential
Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
Establishes operational objectives for managers and/or teams of professionals across assigned areas
Develops and executes strategic and operational business plans for the department
Responsible for decisions impacting financial operation
Manages the staff of large client engagements

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Strategic Operations Director

At Marston Holdings, we deliver innovative transportation, technology, and enfor...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within a regional, multi-site operational environment
Strong understanding of Local and Central Government operations and procurement environments
Proven commercial leadership with P&L responsibility
Demonstrated success delivering operational performance and business growth
Excellent stakeholder management skills, with experience engaging senior public sector clients
Experience contributing to complex bids and strategic business development

Job Responsibility

Driving revenue growth and EBITDA performance through effective contract delivery and strategic sales development
Leading major contracts, including CPE & TfL, ensuring delivery against financial and non-financial objectives
Holding full P&L responsibility for contracts within your region or business unit, optimising financial performance through effective cost management and resource allocation
Supporting new business growth through cross selling Group services across Consulting, Technology, Transportation, BPO, and debt recovery
Working closely with Strategic Account Directors, Managers, and New Business teams to expand the Transportation portfolio
Building trusted executive level client relationships to support retention, growth, and long term partnerships
Contributing to bid development and complex tender submissions
Supporting implementation of the Transportation division’s growth strategy and development of innovative service solutions aligned to market needs
Ensuring contractual performance consistently meets or exceeds client expectations
Representing Marston Holdings at industry events, conferences, and external engagements

What we offer

Competitive salary
Discretionary company bonus
Car allowance
Flexible working – (2 - 3 days WFH)
A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
Healthcare cash plan
25 days’ holiday plus bank holidays
Enhanced maternity and paternity packages (eligibility criteria apply)

Fulltime

Tax Director

The Tax Director is a member of the tax leadership team responsible for all tax ...

Location

South Africa , Gauteng

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Economics, or a related field
a Master's degree or professional certification (e.g., CPA, CFA) is preferred
Relevant experience in tax management, with a proven track record of leadership in a multinational corporation
Strong knowledge of international tax laws, regulations, and best practices
Excellent analytical, problem-solving, and decision-making skills
Strong interpersonal and communication skills, with the ability to influence and collaborate with senior management and external stakeholders
Ability to ensure Tax remains connected to business operations to manage tax risks and take advantage of tax opportunities
High level of integrity, professionalism, and ethical standards
Effective Communication
Prioritisation

Job Responsibility

Management of the tax function and relationships
Identify and execute local tax planning opportunities, regarding both direct and indirect taxes
Business partners the National Finance leads and General Managers in the relevant countries
Compliance with all tax obligations in the countries including but not limited to corporate income tax, transfer pricing, indirect tax, and withholding taxes
Risk management, controls and reporting
Organises the tax function of the countries with internal, BPO and external resources
Addresses training / education needs of local resources, implementing the tax development and training agenda
Ensures adequate external resources are available in all countries
Develops the peer network in the countries
Managing relationships with the tax authorities in the countries

Fulltime

Manager, Operations Finance

The Manager, Operations Finance will collaborate with the Director, Operations F...

Location

Canada , Toronto

Salary:

105000.00 - 115000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

5-7 years of experience in a related hospitality accounting or shared services role
CPA, MBA, or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Proven leadership skills in a property and/or corporate office environment
Highest level of integrity and transparency, and ethical approach
Strong interpersonal and relationship-building skills
Ability to work independently, take initiative and use sound judgement
Ability to meet various deadlines in a fast-paced environment
Strong oral and written communication skills
Strategic and analytical, with solid business acumen and problem-solving skills

Job Responsibility

Collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing
Support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions
Ensure successful deployment of new properties and new BPO programs
Support the implementation of policy and process
Assist with ad hoc requests as requested by Senior Management and other stakeholders
Utilize ESOAR approach
eliminate, standardize, optimize, automate, robotize
Maximize the use of standardized tools and templates by the properties
Ensure contracted Statements of Work are being delivered
Monitor and improve KPI’s within the Service Level Agreements

Fulltime

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Bpo Senior Director

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