BPO Senior Director Job at NTT DATA (Lincoln)

Managing Director BPO

This is a pivotal leadership role, responsible for the performance, growth and s...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior leadership experience within a BPO or outsourced services environment
Proven P&L ownership with a strong track record of commercial delivery
Deep understanding of customer experience, with a passion for quality and outcomes
Experience leading large teams through growth and change
Ability to operate strategically while staying close to operational detail

Job Responsibility

Define and deliver the BPO strategy aligned to Ventrica’s wider business goals
Translate strategy into clear, executable plans across regions and functions
Act as a key contributor at ExCo, shaping company-wide priorities and decisions
Full P&L ownership, including revenue growth, costs and margin delivery
Build and execute commercial plans that drive sustainable, profitable growth
Ensure robust forecasting, governance and performance reporting
Lead the delivery of consistent, high-quality client and customer experience across all regions
Drive efficiency, productivity and continuous improvement at scale
Balance operational rigour with flexibility to meet client and market needs
Lead, inspire and develop senior leaders and operational teams across multiple geographies

BPO Senior Director

The BPO Senior Director role at NTT DATA involves leading the strategy and perfo...

Location

United States , Dallas

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
Bachelor’s degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Ooperations
Medial Claims
Must Live in Continental United States

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Strategic Operations Director

At Marston Holdings, we deliver innovative transportation, technology, and enfor...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within a regional, multi-site operational environment
Strong understanding of Local and Central Government operations and procurement environments
Proven commercial leadership with P&L responsibility
Demonstrated success delivering operational performance and business growth
Excellent stakeholder management skills, with experience engaging senior public sector clients
Experience contributing to complex bids and strategic business development

Job Responsibility

Driving revenue growth and EBITDA performance through effective contract delivery and strategic sales development
Leading major contracts, including CPE & TfL, ensuring delivery against financial and non-financial objectives
Holding full P&L responsibility for contracts within your region or business unit, optimising financial performance through effective cost management and resource allocation
Supporting new business growth through cross selling Group services across Consulting, Technology, Transportation, BPO, and debt recovery
Working closely with Strategic Account Directors, Managers, and New Business teams to expand the Transportation portfolio
Building trusted executive level client relationships to support retention, growth, and long term partnerships
Contributing to bid development and complex tender submissions
Supporting implementation of the Transportation division’s growth strategy and development of innovative service solutions aligned to market needs
Ensuring contractual performance consistently meets or exceeds client expectations
Representing Marston Holdings at industry events, conferences, and external engagements

What we offer

Competitive salary
Discretionary company bonus
Car allowance
Flexible working – (2 - 3 days WFH)
A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
Healthcare cash plan
25 days’ holiday plus bank holidays
Enhanced maternity and paternity packages (eligibility criteria apply)

Fulltime

Senior Director, Financial Business Services

Accounts Payable (AP), Accounts Receivable (AR), Credit, Pricing Administration,...

Location

United States , Deerfield

Salary:

150000.00 - 264000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting
CPA or comparable non-U.S. certification is required
10-15 years of related Business, Accounting, and Finance experience
8+ years of management/people leadership experience required
ERP system experience required
Proven knowledge of U.S. Generally Accepted Accounting Principles
Demonstrated experience in leading process re-engineering, program management and technology implementation

Job Responsibility

Provide overall leadership to the Finance Business Services (FBS) organization
Lead the global outsourcing (BPO) strategy for AP, AR, Credit, and related processes
Continue the multi-year transformation of the company’s order-to-cash and procure-to-pay processes
Drive process harmonization, standardization, and technology enablement
Serve as the senior escalation point for all FBS functions
Lead and develop the Finance Business Excellence (FBE) team
Ensure the FBE team drives critical CAO‑sponsored projects and transformation initiatives
Serve as a strategic partner to Accounting, Finance, Sales, IT, and cross-functional leaders
Maintain a strong internal control environment
Continuously evaluate opportunities to expand our offshore partner’s scope of services

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits
adoption benefits
more
numerous ERGs (Employee Resource Groups)

Fulltime

Senior Director, Account Management

Responsible for developing and managing the approach to and execution of our Bus...

Location

United States , Philadelphia; Houston; Livermore; West Palm Beach; Atlanta; Trevose; Minneapolis-St. Paul-Bloomington; Plymouth; Denver; Schaumburg; Pittsburgh; Manchester; Baltimore; Berlin; Everett

Salary:

129035.61 - 268824.20 USD / Year

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
10+ years of relevant leadership experience in a dynamic, metrics-oriented contact center environment with expertise and experience in Retention and Sales Growth organizations
5+ years of direct leadership experience working with multiple BPO vendors and their representatives
Exceptional project management skills
Ability to establish and maintain cross-functional partnerships
Excellent organizational, analytical, and presentation skills
Maintains a high level of professionalism, integrity, and trust at all times
Experience planning and leading strategic initiatives
Experience with managing a large budget
Must be willing to travel up to 30%+ domestically and internationally as needed

Job Responsibility

Develop robust framework that drives performance and consistency across vendor managers who influence results, and external business partners that deliver results
Collaborate with other departments including but not limited to, Workforce Management, Finance, Sourcing Governance & Contracts, and Business Intelligence to drive exceptional service delivery while meeting financial targets
Foster customer-centric environment demonstrated by consistent improvements in key performance indicators such as Customer Save rates, Transaction rates, XM Sales, Data sales and saves, NPS, Initial Contact Resolution, Transfer Rates, and Average Handle Time
Positively impact customer churn by executing strategies that exceed expectations in Sales and Retention metrics
Leverage extensive telecommunications and contact center experience to help build standards for vendor contract negotiations
Drive a culture of accountability by ensuring our vendor partners meet or exceed performance and capacity expectations across all channels
Identify performance related trends and root causes using data-analysis
facilitate process and policy improvements
Champion continuous progress among vendor partners and internal teams by leveraging Comcast methodologies, processes, and technology expertise
Oversee efforts to ensure our vendor partners are properly staffed and trained to field anticipated customer volume

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

Tax Director

The Tax Director is a member of the tax leadership team responsible for all tax ...

Location

South Africa , Gauteng

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Economics, or a related field
a Master's degree or professional certification (e.g., CPA, CFA) is preferred
Relevant experience in tax management, with a proven track record of leadership in a multinational corporation
Strong knowledge of international tax laws, regulations, and best practices
Excellent analytical, problem-solving, and decision-making skills
Strong interpersonal and communication skills, with the ability to influence and collaborate with senior management and external stakeholders
Ability to ensure Tax remains connected to business operations to manage tax risks and take advantage of tax opportunities
High level of integrity, professionalism, and ethical standards
Effective Communication
Prioritisation

Job Responsibility

Management of the tax function and relationships
Identify and execute local tax planning opportunities, regarding both direct and indirect taxes
Business partners the National Finance leads and General Managers in the relevant countries
Compliance with all tax obligations in the countries including but not limited to corporate income tax, transfer pricing, indirect tax, and withholding taxes
Risk management, controls and reporting
Organises the tax function of the countries with internal, BPO and external resources
Addresses training / education needs of local resources, implementing the tax development and training agenda
Ensures adequate external resources are available in all countries
Develops the peer network in the countries
Managing relationships with the tax authorities in the countries

Fulltime

Senior Analytics Consultant - Retail

We are seeking a dynamic and experienced Senior Analytics Consultant to support ...

Location

United Kingdom

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

2+ years in an analytics role in a BPO setting is essential
2+ years working in the retail sector is essential
5+ years in a data analytics role within a contact centre is essential
Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
Intermediate to expert knowledge of Power BI data visualisation
Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
Experience with Alteryx designer is desirable but not essential
Experience of working with unstructured data is desirable but not essential
Strong communication skills, both written and verbal, with an ability to influence stakeholders
Excellent problem-solving skills and critical thinking ability

Job Responsibility

Data Analysis
General all round understanding of Insight & Analytics solutions and concepts
Leading the delivery of analytics across multiple Insight & analytics programs / clients
Strong understanding of statistical analysis and modelling techniques
Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations
Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI
Provide peer review of project outputs to assure QA standards are met
Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions

What we offer

10% bonus based on company and personal performance
25 day annual leave + standard bank holidays
Competitive pension scheme
Remote working

Fulltime

BPO Senior Director

NTT DATA

Location:
United States , Lincoln

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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