Bpo Senior Director Job at NTT DATA (Lincoln)

Bpo Senior Director

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate or above degree
Requires 15+ years relevant experience (Includes 10+ years business development and leadership experience)
Telcom industry vertical expert
Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
Experience in CX, customer relationships, people management, project management and relevant industry information
Expert negotiation & presentation skills
Expert ability to communicate clearly and effectively both verbally and in writing
Ability to provide leadership to multiple disciplines or departments within a function on a global basis

Job Responsibility

Responsible for the successful operation and leadership in area of responsibility
Designs and implements mid-to-long term operating strategies and tactics
Responsible for the achievement of operational and financial results
Plans, directs and coordinates operational activities with the help of established organizational design and team structure
Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
Guides direct reports to execute functional / BU plans and initiatives
Uses negotiation and influence skills to manage key stakeholder relationships
Creates opportunities for growth and change through revisions to current industry practices
Researching emerging trends and recommending new company offerings to satisfy customers’ needs

Fulltime

BPO Senior Director

We’re seeking an experienced BPO Sr. Director to lead the strategy, performance,...

Location

United States , Plano

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
10 years of direct BPO Claims Operations Management
Bachelor's degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Operations
Medial Claims

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

BPO Senior Director

We are looking for a result-driven Customer Service Director responsible for end...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15 years relevant experience
10 years managerial/leadership experience
Operations position with P&C and or Life Insurance background
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans

Job Responsibility

Responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program
Responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs
Responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance
Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum
Create a cohesive team that works efficiently together to maximize the service team's potential
Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
Establishes operational objectives for managers and/or teams of professionals across assigned areas
Develops and executes strategic and operational business plans for the department
Responsible for decisions impacting financial operation
Manages the staff of large client engagements

BPO Senior Director

The BPO Senior Director role at NTT DATA involves leading the strategy and perfo...

Location

United States , Dallas

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
Bachelor’s degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Ooperations
Medial Claims
Must Live in Continental United States

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Banking & Financial Services Sales Director

We are currently seeking a Banking & Financial Services Sales Director to join o...

Location

United States , Newark

Salary:

146250.00 - 292500.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience across IT services, consulting, or technology solutions
Demonstrated success selling complex, multi-service deals in a quota-carrying role
8+ years in new business development with a strong track record of landing new logo clients
Consistently exceeded $8M+ annual TCV quotas
8 years’ experience leading client team engagements that involve translating client challenges into high-value, outcome-driven solutions and working with industry analysts/advisors such as Gartner, Everest, Forrester, ISG, or IDC
5 + years deep experience with IT services and solutions in Banking, Capital Markets, or Wealth & Asset Management
8 years of stakeholder management experience, including presenting to C-level business owners and key decision makers
Bachelor’s degree required
Willingness to travel up to 40%

Job Responsibility

Drive New Logo Growth: Identify, qualify, and close new business opportunities to achieve and exceed TCV, revenue, and margin targets
Lead Strategic Sales Pursuits: Own end-to-end sales cycles, serving as the Sales Pursuit Lead and primary executive contact for clients and internal leadership
Sell Across the Full Portfolio: Position integrated solutions spanning Applications & Digital Engineering, Business Process Outsourcing (BPO), Data & AI, Advisory Consulting, Infrastructure, Cloud & Security
Collaborate for Impact: Partner with Client Executives, Solution Architects, and Consulting Leaders to develop differentiated, outcome-based solutions
Create Market Demand: Leverage marketing and campaign resources to build pipeline and generate targeted opportunities
Build Executive Relationships: Engage with senior client stakeholders to understand business priorities and position NTT DATA as a strategic partner
Anticipate Market Dynamics: Identify competitive trends and proactively shape deal strategy to win in a dynamic marketplace

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Technology Procurement Director, Global Spend Management

Location

United States , Chicago

Salary:

140000.00 - 165000.00 USD / Year

Aon

Expiration Date

Until further notice

Requirements

9+ years of procurement experience in Technology and/or BPO (e.g., IT services, Software, SaaS/Cloud, application services, managed services, or business process outsourcing), including substantial experience with complex contracts and key supplier relationships
Bachelor’s degree
Ability to work in a geographically diverse workplace
Must have excellent presentation, written, and verbal communication skills
Ability to think and act strategically while engaging and executing tactically as appropriate to drive results
Experience working with all levels of management including 'C' Level
Strong negotiation and world class supplier relations skills
Position requires some travel
Excellent people management skills

Job Responsibility

Lead small, global, cross-functional teams in developing sourcing strategies for your category, including long-range objectives, performance goals, and clear metrics
Build and manage multi‑year category roadmaps, opportunity pipelines, and performance dashboards that drive value, resilience, compliance, and continuous improvement
Independently lead complex sourcing, RFP, and negotiation efforts, applying strong commercial judgment while balancing value, risk, stakeholder priorities, and long-term category strategy
Act as a primary procurement partner to senior Technology, Operations, Finance, Legal, Privacy, and business leaders—translating business needs into sourcing approaches that enable outcomes
Manage overall supplier relationships for assigned categories, aligning supplier goals and performance with business objectives and holding suppliers accountable for results
Champion supplier diversity objectives, seeking opportunities to engage diverse suppliers directly or via prime suppliers’ subcontracting and tiered-sourcing commitments
Stay closely engaged in periodic supplier reviews to identify opportunities, address issues early, verify performance against contractual commitments, and proactively plan renewals, extensions, or transitions
Draft and negotiate business and commercial contract language of above-average complexity in collaboration with legal and functional partners
Support internal clients in building alignment and consensus on recommendations, then drive timely execution, communication, and implementation/transition activities
Assess financial, operational, and risk implications of sourcing options and make sound trade-off decisions that clearly connect to business outcomes

What we offer

401(k) savings plan with employer contributions
employee stock purchase plan
consideration for long-term incentive awards at Aon’s discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off
12 paid holidays throughout the calendar year
15 days of paid vacation per year
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability

Fulltime

Operations Director

Our operations team is the heartbeat of Stuart. We don't just move goods; we bui...

Location

Spain , Barcelona

Salary:

Not provided

Stuart

Expiration Date

Until further notice

Requirements

10+ years of Scaling Experience: You have managed complex operations across multiple countries, ideally in a high-transaction environment (logistics, food-tech, or mobility).
Efficiency Mindset: You are obsessed with unit economics and have a track record of driving down costs through process improvement and automation.
Strategic Segmentation: Experience managing tiered markets and knowing when to apply 'standardized automation' versus 'local touch.'
Leader of Leaders: Proven ability to manage a team of 6 senior leads, balancing high-level mentorship with rigorous performance management.
Grit & Data Fluency: You are comfortable in the weeds of a spreadsheet and the heat of a live operational crisis. You use data to find the '1% better' every single day.
Communication: Exceptional English skills and the ability to influence stakeholders from the Leadership to the BPO floor.

Job Responsibility

Executive Leadership: Serve as a core member of the Global Leadership Team, aligning operational tech requirements with the Product and Engineering roadmaps to facilitate automation.
Strategic Supply & Demand Management: Own the operational P&L across four key city segments, while implementing high-level strategies to ensure supply-demand equilibrium and budget adherence.
Automation: Drive the transition toward automated operational processes, reducing manual intervention in high-volume markets to improve scalability and margins.
BPO & Scalability: Define the engagement framework for our BPO partner to ensure our external partner delivers the same high-quality service as our in-house teams.
Localized Innovation & Agility: Empower local teams to act as 'entrepreneurs,' giving them the autonomy to run MVPs, manage local budgets, and test new initiatives.
Courier Advocacy: You’ll oversee the Product & Courier Ops lead to ensure we are the platform of choice—balancing earnings, safety, and a seamless user experience.
Sustainability & Multi-Fleet Strategy: Operationalize our 2035 Net Zero commitment by optimizing fleet mix (EVs, bikes, etc.) to reduce CO2 per delivery without compromising on-time performance.

What we offer

Family-friendly work-life balance - work from home and flexible hours
Ticket Restaurant by Edenred (€11 daily)
Wellness Allowance (€40 monthly) to use in any gym or sport class
Private healthcare provided
Free monthly Bicing/ BiciMad card
Work in an international, dynamic and passionate environment with a company culture focused on learning and development

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Bpo Senior Director

Job Description

Job Responsibility

Requirements

What we offer

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