BPO Sales Director - Insurance Job at NTT DATA (Chicago)

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Business Process Outsourcing Sales Executive

We are seeking experienced and historically successful Contact Center/CX/Busines...

Location

United States , Seattle

Salary:

155290.00 - 287574.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
10 years of experience working within or selling to Fortune 1000 clients
Subject Matter Expert in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences

Job Responsibility

Market-maker who originates deals proactively
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition
Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure
Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing
Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Fulltime

Senior Sales Executive

The Senior Sales Executive role focuses on driving BPO sales with a strong empha...

Location

United States , Charlotte

Salary:

155290.00 - 287574.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
10 years of experience working within or selling to Fortune 1000 clients

Job Responsibility

Market-maker who originates deals proactively
Subject Matter Expert in one or more of the following industries
Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation
Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure
Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing
Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Fulltime

New

Technical Support Engineer

You will directly support Adyen’s merchants on highly technical troubleshooting....

Location

United States , San Francisco

Salary:

90000.00 - 120000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Strong technical knowledge and experience troubleshooting APIs
Experience working directly with merchants in a customer support role
Strong verbal and written communication skills
Aspire to deliver a seamless, high-quality merchant support experience
Self-driven, flexible, and ability to maintain high productivity with minimal supervision
Experience dealing with ambiguity
Ability to make quick informed decisions under pressure and prioritize appropriately

Job Responsibility

Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
Own merchant support cases from creation to final resolution
Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams
Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth
Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented
Contribute to projects that align with the growth and direction of the Support organization

Fulltime

New

Team Lead - Scheme Compliance

Our fast-paced Compliance team is looking for an experienced professional to lea...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 5 years experience in payments/Credit Card industry and/or second line compliance functions
Demonstrable experience as a people manager
Initiative on developing teams and managing workflows
Innovative, with strong problem-solving capabilities and able to define robust processes and procedures
Able to serve as an escalation point to varied card network compliance challenges
Strong knowledge of card network rules
Solid interpersonal skills, specifically able to liaise and connect with a variety of internal and external stakeholders and Merchants from varying disciplines and cultures
Comfortable addressing senior management
Able to influence across all levels of the organization
Must be willing to travel, both domestically and internationally where required

Job Responsibility

Ensures that team tasks and projects align with the overall strategic goals of the organization
Monitors the team performance, acts on the shortcomings and communicates clearly on results
Sets clear and achievable performance goals with team members that are aligned with personal and team goals
Leads the team towards targets and required quality, resolving deficiencies and managing improvement
Makes key individual contributions to the team’s work products when needed to ensure quality requirements and/or required delivery timelines are met
Represent the team on a variety of work streams and products to establish strategies that align with global objectives and ensure controlled and compliant growth
Strengthen knowledge and education management across the global business
Handle escalations from senior management
Advise internal stakeholders and liaise with external stakeholders as well as relevant auditors
Be an ambassador of the Adyen Formula

New

Business Development Manager

We have an opportunity to join our team in a fast paced commercially driven envi...

Location

United Kingdom , Birmingham to Cheshire

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to understand a profit and loss account and commercial and financial information
Ability to spot opportunities for growth and development
Knowledge of PC applications including Microsoft Word and Excel
Outstanding presenting and influencing skills
A confident, driven, and enthusiastic self-starter
Ability to prioritise and strike a balance between proactive and reactive
Ability to build exceptional relationships with internal and external stakeholders

Job Responsibility

Achieve set sales plans and implement strategies to grow the area sales in line with targets
Ensure profitability of the area in accordance with budgets, targets, and sales mix
Maximise retailer support for the independent brand
Overseeing the management of debt is undertaken in conjunction with the support functions
Managing the capital expenditure proposals and budgets for members
Ensure key accounts and members are serviced and supported with a range of tailored support
Delivery of business initiatives in accordance with set timescales ensuring full ownership, commitment, and right first-time implementation
Identify opportunities for capital expenditure and development with members, working closely with the development team to ensure a strong conversion rate
Working knowledge of health and safety legislation and practices

What we offer

Competitive bonus scheme
22 days holiday plus bank holidays
Company pension
Life Assurance

Fulltime

New

Senior Data Engineer

At Adyen, we treat data and data artifacts as first-class citizens. They form ou...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Over 7 years of experience working as a Data Engineer or in a similar role
Expert-level understanding of both Software and Data Engineering practices
Highly proficient in tools and languages such as: Python, PySpark, Airflow, Hadoop, Spark, Kafka, SQL, Git
Skilled at articulating complex data-related concepts and outcomes to a diverse range of stakeholders
Capable of independently recognizing opportunities, devising solutions, leading, prioritizing and owning projects
Experimental mindset with a ‘launch fast and iterate’ mentality
Experienced in fostering a data-centric culture within large, technical organizations and setting standards for excellence and continuous improvement

Job Responsibility

Collaborative Solution Development: Engage with a diverse range of stakeholders, including data scientists, analysts, software engineers, product managers, and customers, to understand their requirements and craft effective solutions
State-of-the-Art Pipelines and Architecture: Design, develop, deploy and operate high-quality production ELT pipelines and data architectures. Integrate data from various sources and formats, ensuring compatibility, consistency, and reliability. Design scalable architectures
Champion Data Best Practices: Proactively establish and advocate for best practices in performance, code quality, data validation, data governance, and discoverability across Adyen through mentoring, training, and knowledge sharing
High Quality Data and Code: Ensure data is accurate, complete, reliable, relevant, and timely. Implement rigorous testing, monitoring and validation protocols for your code and data, leveraging tools such as Pytest
Performance Optimization: Identify and resolve performance bottlenecks in data pipelines and systems. Optimize query performance and resource utilization to meet SLAs and performance requirements, using technologies such as caching, indexing, partitioning, and other Spark optimizations

New

Credit Control Administrator

Credit Control Administrator is responsible for managing customer accounts, ensu...

Location

United Kingdom , Ringwood

Salary:

27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluency in French and English
Moderate / Expert proficiency in Microsoft Office (word, excel, Power Point)
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable
ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build support a high-performing, results-oriented, and highly engaged team
Ability to drive process and organisational change

Job Responsibility

Manage damage invoicing to customers
Aged debt credit control process and current debt process – ensuring vehicles are immobilised effectively and in line with process
Escalation and support to other departments
Communication with stakeholders and customers
Debt management, new processes, and insurance processes if applicable and appropriate
Ensuring compliance in all communication across the business units in line with rental agreement
Debt recovery/Collection
Liaising with the CX team to ensure understanding and adherence to processes related to invoicing, billing and reconciling both
Improve efficiency in cash collection activities and reduce bad debt exposure
Chasing overdue invoices in a timely manner in line with process

BPO Sales Director - Insurance

NTT DATA

Location:
United States , Chicago

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 03, 2026

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Job Responsibility:

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