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NTT DATA Logo NTT DATA · Sales

Bpo Sales Director - Insurance

United States, Chicago 155290.00 - 287574.00 USD / Year · Job Posted May 05, 2026
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Job Description

We are seeking experienced and historically successful Contact Center BPO Sales Hunter for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.

Job Responsibility

  • Market-maker who originates deals proactively
  • Subject Matter Expert in the Insurance (P&C, L&A) industry
  • Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition
  • Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals
  • Develop and execute a strategic go-to-market plan to create market awareness and demand
  • Build strong executive-level relationships with prospective decision makers and stakeholder influencers
  • Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
  • Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Requirements

  • 10+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
  • 7+ years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
  • 5+ years of recent industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals

Nice to have

  • Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation
  • Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams
  • Track record of exceeding sales targets and contributing to revenue growth
  • Strong financial acumen and ability to structure complex deal constructs
  • Exceptional executive presence, communication, and relationship-building skills
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