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NTT DATA Logo NTT DATA · IT - Administration

BPO Project Management Specialist

India, Chennai · Job Posted April 16, 2026
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Job Description

The BPO Project Management Specialist will oversee multiple projects within the insurance domain, ensuring they are delivered on time and within budget. The role requires strong project management skills, stakeholder communication, and a focus on business process improvements. Candidates should have 4-7 years of relevant experience and be prepared for flexible working hours, including potential overtime and weekend work.

Job Responsibility

  • Manage and deliver multiple projects concurrently within scope, timeline, and budget
  • Lead end‑to‑end project planning, execution, risk management, and stakeholder communication
  • Work closely with cross‑functional teams including business, technology, QA, and operations
  • Drive business process improvements by assessing gaps and recommending optimized solutions
  • Ensure alignment of project outcomes with business goals and regulatory requirements
  • Prepare project documentation including plans, status reports, and risk/issue trackers
  • Facilitate meetings, conduct presentations, and provide clear project updates to leadership
  • Collaborate with insurance domain experts to ensure accurate requirements gathering
  • Monitor project performance and lead post‑implementation reviews

Requirements

  • 4–7 years of experience in Project Management, with proven ability to manage multiple simultaneous projects
  • Strong domain experience in Insurance (Life/Annuity) – Mandatory preferred, OR US Healthcare, Property & Casualty, Payer, or Provider – acceptable alternatives
  • Experience in Business Process Improvements, workflow optimization, or operational excellence
  • Exposure to Six Sigma Green Belt practices (certification is an added advantage)
  • Excellent communication, coordination, and stakeholder management skills
  • Strong analytical, documentation, and problem‑solving capabilities
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