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We are currently seeking a BPO Process & Comm Training Senior Analyst to join our team in Manila, National Capital Region (PH-00), Philippines (PH). The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. The Opportunity For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
Job Responsibility
Conducting/managing domain, process, compliance and refreshers training programs (as applicable)
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars
Developing/managing content (SOPs and training materials) as per NTT/client standards
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance)
Reporting training progress and training dashboards to management
Requirements
Overall 5+ year(s) of experience in BPO- US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training
3+ year(s) of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) that require an understanding of basic healthcare concepts and process
2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan preferred) domain