Bpo Process And Communication Training Job at NTT DATA (Hyderabad)

New

BPO Business Support Associate

We are looking for an outgoing Customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Chat support
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications
2+ months of experience in a role that required attention to detail, accuracy, and accountability
2+ months of experience in a role that required you to communicate effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

New

Senior Payroll Consultant

Location

Australia , Parramatta

Salary:

Not provided

ReadyTech Group

Expiration Date

August 31, 2026

Requirements

Extensive Payroll Processing (in a high volume environment)
Strong Analytical skills
Extraordinary time management prioritisation skill
Be able to deliver against tight deadlines
Great problem solving ability and executing on solutions
A positive attitude, be a team player, yet have the ability to work autonomously
Attention to detail
Excellent communication skills, written and verbal
Strong relationship building skills & Excellent Customer Service ethics & Focus
Intermediate to Advanced Excel skills

Job Responsibility

Ensure payrolls are process in line with relevant legislation, accurately and on time
Pay the right people the right amount at the right time
Understanding each customers individual payroll requirements and execute against these
Customer Satisfaction (CSAT)
Keep up to date with Payroll and related industry knowledge
Maintaining customer records on internal systems
Responsible for end-to-end management of payroll functions for managed service clients
Process payrolls ensuring compliance with current legislation (Superannuation, PAYG, Payroll taxetc) is met, checking and reconciling payroll reports before sending to clients for verification
Perform calculations and reconciliations that are correct and compliant
Respond professionally and accurately to clients within required time frames & clients agreement for service

What we offer

A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Sydney
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
And plenty of ReadyTech merch drops along the way

Fulltime

Business Analyst (with RN experience)

As a Business Analyst at Pointwest, you will play a vital role in bridging busin...

Location

Philippines , Quezon City

Salary:

Not provided

Pointwest

Expiration Date

Until further notice

Requirements

Bachelor's degree in Nursing
Nursing board exam passers highly preferred
open to fresh graduates and RN career shifters
At least 1–3 years of business analysis, project management, or related experience (preferred)
Experience in healthcare, hospital operations, or BPO is an advantage
Strong analytical, communication, and stakeholder management skills
Proficiency in tools such as Lucidchart, Visio, and BI tools (Tableau, Excel, Data Studio) is a plus

Job Responsibility

Engage with clients to understand business workflows and translate them into effective technology solutions
Serve as a liaison between business users and technical teams, ensuring seamless communication
Support user acceptance testing, training, and post-implementation activities to drive adoption
Contribute to proposals, pre-sales, and business development by identifying opportunities for growth
Analyze and improve workflows, create standardized documentation, and recommend process improvements
Continue developing your expertise through training, certifications, and knowledge sharing

Fulltime

Partner Operations Manager

Location

Ireland

Salary:

96000.00 - 120000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment
Fluent in English and either Spanish, German, French or Italian
Demonstrable experience in driving improved performance as a partner/Regional Operations manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners
Ability to work weekend days and on-call required
Able to travel in Europe, APAC and NA when required
Exceptional partner and stakeholder management
Exceptional performance management at scale

Job Responsibility

Accountable and responsible for the holistic performance of a partner or service or language
Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
Set up for success your partner / service to deliver exceptional quality support to our community
Prioritise high impact focus areas with your partner/service in line with the company strategy
Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
Act as a single point of contact, representing your partner / service across Delivery and CS
Present & report up on performance & progress to leadership across Delivery and CS
Hold partners accountable for the delivery of Airbnb goals
Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
Ensure alignment with Global CS Delivery

What we offer

bonus
equity
benefits
Employee Travel Credits

Business Support Specialist

With people at the heart of our success, NTT DATA is committed to attracting and...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong leadership and team management capability
Deep understanding of sales KPIs and forecasting
Excellent coaching and mentoring skills
Strong communication and stakeholder management
Analytical and data-driven decision-making ability
5+ years of sales experience
2–3 years in team leadership role
Telecom/BPO experience preferred

Job Responsibility

Lead, manage, and develop a team of outbound sales agents
Drive daily, weekly, and monthly sales targets and KPIs
Conduct regular performance reviews and coaching sessions
Motivate and engage team members to maximize productivity
Provide structured coaching through side-by-side and remote monitoring
Develop individual performance improvement plans
Enable skill development through feedback and training interventions
Drive quartile performance improvement across the team
Manage daily KPI delivery and operational performance
Ensure adherence to dialer usage, lead management, and sales processes

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

BPO Business Support Specialist

The Sales Team Leader is responsible for leading a team of outbound sales agents...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of sales experience
2–3 years in team leadership role
Telecom/BPO experience preferred
Strong leadership and team management capability
Deep understanding of sales KPIs and forecasting
Excellent coaching and mentoring skills
Strong communication and stakeholder management
Analytical and data-driven decision-making ability

Job Responsibility

Lead, manage, and develop a team of outbound sales agents
Drive daily, weekly, and monthly sales targets and KPIs
Conduct regular performance reviews and coaching sessions
Motivate and engage team members to maximize productivity
Provide structured coaching through side-by-side and remote monitoring
Develop individual performance improvement plans
Enable skill development through feedback and training interventions
Drive quartile performance improvement across the team
Manage daily KPI delivery and operational performance
Ensure adherence to dialer usage, lead management, and sales processes

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)
Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)

Fulltime

BPO Senior Manager

With people at the heart of our success, NTT DATA is committed to attracting and...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years in BPO / sales operations
Experience managing international voice processes
Telecom experience preferred

Job Responsibility

Plan, direct, and evaluate outbound sales operations
Drive revenue targets, SLAs, and KPI delivery
Ensure high levels of customer satisfaction and service quality
Oversee daily production reporting and operational performance
Lead and develop team leaders and frontline teams
Conduct performance reviews and goal setting
Build and retain high-performing teams
Drive employee engagement, coaching, and development initiatives
Manage day-to-day client interactions and communications
Represent operations in client reviews and business discussions

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

Banking Operations Senior Representative

Analyze and execute the Business Banking Loan process by understanding Standard ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

0 - 2 Years of experience in Banking BPO is preferred
University degree or equivalent that requires 3+ years of formal studies of the Accounting & Commerce Graduates
Ability to work scheduled shifts
Ability to communicate (oral/written) effectively in English to exchange information with our client.

Job Responsibility

Analyze and execute the Business Banking Loan process by understanding Standard operating Procedures
Interpret the request received related to Business Banking loan processing and capture the information into appropriate application
Adhere to all appropriate and agreed standardized processes and procedures
Provide narrative in English language to include proper grammar and sentence structure
Review and keep up to date and fully abide by the process operational and administrative procedures and ensure process compliance
Participating in training programs based on business needs
Attending team meetings or customer calls

Fulltime

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Bpo Process And Communication Training

Job Responsibility

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