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Bpo Manager

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NTT DATA

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Location:
India , Chennai

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The BPO Manager role focuses on overseeing credit risk management services for banking clients, requiring a strong grasp of US GAAP and IFRS. Candidates should have 10-15 years of experience in credit risk management, particularly in a BPO environment. Leadership skills and the ability to manage client relationships are essential. An MBA or relevant certifications like CFA or CPA are preferred. The position emphasizes compliance, service delivery, and team development.

Job Responsibility:

  • Serve as the primary point of contact for banking sector clients regarding credit risk management services
  • Understand client needs and ensure that services meet or exceed client expectations
  • Develop and maintain strong client relationships to foster long-term partnerships
  • Develop, implement, and oversee credit risk management policies and procedures tailored to client requirements
  • Monitor and assess the credit risk profile of client portfolios
  • Conduct regular credit risk assessments, stress testing, and scenario analysis
  • Provide strategic recommendations to clients to mitigate credit risks
  • Ensure the timely and accurate delivery of credit risk management services to clients
  • Maintain high standards of quality and compliance in service delivery
  • Develop and manage service level agreements (SLAs) with clients
  • Lead, mentor, and develop a team of credit risk analysts and managers
  • Foster a culture of continuous improvement and professional development within the team
  • Allocate resources effectively to meet client and business needs
  • Ensure compliance with all relevant client, regulatory, and industry standards
  • Prepare and present regular reports on credit risk management activities and outcomes to clients and senior management
  • Keep abreast of changes in regulations and best practices in credit risk management
  • Identify and implement process improvements to enhance the efficiency and effectiveness of credit risk management services
  • Leverage technology and data analytics to optimize service delivery

Requirements:

  • Knowledge in US GAAP (Generally accepted accounting principles) and IFRS International Financial reporting standard
  • Assessment / Evaluation of financial statement analysis
  • In-depth Knowledge of credit risk assessment, management and decision making
  • In-depth knowledge in Financial ration analysis
  • Sourcing of financial statement and analysis with the help of non-financial statements
  • Hands on experience in Property valuation for Europe continent
  • Strong analytical and decision-making skills
  • Excellent understanding of banking sector regulatory requirements related to credit risk
  • Proficiency in risk management software and tools
  • Strong communication and interpersonal skills
  • Ability to manage multiple clients and projects simultaneously
  • Leadership skills with the ability to inspire and develop a team
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 10-15 years of experience in credit risk management (Corporate underwriting equivalent experience), with a significant portion in the banking sector

Nice to have:

  • MBA or relevant certification (e.g., CFA, CPA, ICWA)
  • Experience working in a BPO or shared services environment
  • Proven track record of managing client relationships and delivering high-quality services

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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