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The Senior Associate in BPO HC & Insurance Operations will play a crucial role in processing claims and resolving payment issues within the healthcare insurance sector. Candidates should have 1-3 years of experience in claims adjudication, strong analytical and communication skills, and the ability to work independently. The position requires availability for AR shifts and may involve overtime and weekend work.
Job Responsibility:
Process Adjudication claims and resolve for payment and Denials
Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process
Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Resolving complex situations following pre-established guidelines
Requirements:
1-3 years of experience in processing claims adjudication and adjustment process
Experience of Facets is an added advantage
Experience in professional (HCFA), institutional (UB) claims (optional)
Both under graduates and post graduates can apply
Good communication (Demonstrate strong reading comprehension and writing skills)
Able to work independently, strong analytic skills
Nice to have:
Experience of Facets
Experience in professional (HCFA), institutional (UB) claims