BPO Director Job at NTT DATA (Lincoln)

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

New

BPO Associate Director

The BPO Associate Director will manage a team of professionals, providing leader...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment

Job Responsibility

Manages a staff of professional-level team members or manages a team through lower-level supervisors
Works within general policies and management guidance, independently determining approach to managing daily operations
Provides guidance and technical advice, becoming actively involved as necessary
Provides leadership of assigned departments through subordinate leaders
Analyzes budget variances and participates in the development of action plans
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations

Business Development Director

The Business Development Director will be responsible for driving revenue growth...

Location

United Kingdom , Any Location

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services
Proven success in driving growth and consistently exceeding revenue targets
Strong experience selling complex, multi-year, multi-service engagements
Demonstrated ability to build and execute routes to market in high-growth or early-stage organizations
Deep expertise in strategic sales, including negotiation and influence at the CxO level
Hands-on experience managing the full sales cycle, from deal origination through closure
Strong background in developing client proposals, RFPs, and RFIs
Excellent communication, presentation, and stakeholder management skills
Preferred experience selling into Financial Services and Technology verticals
Comfortable operating in a fast-paced, ambiguous environment with a “roll-up-your-sleeves” mindset

Job Responsibility

Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services
Own the end-to-end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure
Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high-growth organizations
Engage and influence CxO-level stakeholders to position value-led, outcome-driven solutions
Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives
Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions
Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously
Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors
Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices

What we offer

Competitive compensation and comprehensive benefits
A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success
Opportunities for further education and professional development
A dedicated and supportive team focused on achieving success together

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

New

Senior Sales Executive

The Senior Sales Executive role focuses on driving BPO sales with a strong empha...

Location

United States , Charlotte

Salary:

155290.00 - 287574.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
10 years of experience working within or selling to Fortune 1000 clients

Job Responsibility

Market-maker who originates deals proactively
Subject Matter Expert in one or more of the following industries
Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation
Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure
Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing
Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

Senior Analytics Consultant - Retail

We are seeking a dynamic and experienced Senior Analytics Consultant to support ...

Location

United Kingdom

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

2+ years in an analytics role in a BPO setting is essential
2+ years working in the retail sector is essential
5+ years in a data analytics role within a contact centre is essential
Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
Intermediate to expert knowledge of Power BI data visualisation
Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
Experience with Alteryx designer is desirable but not essential
Experience of working with unstructured data is desirable but not essential
Strong communication skills, both written and verbal, with an ability to influence stakeholders
Excellent problem-solving skills and critical thinking ability

Job Responsibility

Data Analysis
General all round understanding of Insight & Analytics solutions and concepts
Leading the delivery of analytics across multiple Insight & analytics programs / clients
Strong understanding of statistical analysis and modelling techniques
Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations
Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI
Provide peer review of project outputs to assure QA standards are met
Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions

What we offer

10% bonus based on company and personal performance
25 day annual leave + standard bank holidays
Competitive pension scheme
Remote working

Fulltime

BPO Director

NTT DATA

Location:
United States , Lincoln

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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Job Posted:January 26, 2026

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