BPO Director Job at NTT DATA (Lincoln)

BPO Director

The BPO Director will lead the strategy and performance of BPO operations, ensur...

Location

United States , Lincoln

Salary:

112000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
Bachelor’s degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Bpo Sales Director - Insurance

We are seeking experienced and historically successful Contact Center BPO Sales ...

Location

United States , Chicago

Salary:

155290.00 - 287574.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models
7+ years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
5+ years of recent industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals

Job Responsibility

Market-maker who originates deals proactively
Subject Matter Expert in the Insurance (P&C, L&A) industry
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition
Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals
Develop and execute a strategic go-to-market plan to create market awareness and demand
Build strong executive-level relationships with prospective decision makers and stakeholder influencers
Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Fulltime

Bpo Senior Director

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate or above degree
Requires 15+ years relevant experience (Includes 10+ years business development and leadership experience)
Telcom industry vertical expert
Extensive experience in managing various telecom functions such as customer service, upselling and cross selling, customer retention and debt management
Experience in CX, customer relationships, people management, project management and relevant industry information
Expert negotiation & presentation skills
Expert ability to communicate clearly and effectively both verbally and in writing
Ability to provide leadership to multiple disciplines or departments within a function on a global basis

Job Responsibility

Responsible for the successful operation and leadership in area of responsibility
Designs and implements mid-to-long term operating strategies and tactics
Responsible for the achievement of operational and financial results
Plans, directs and coordinates operational activities with the help of established organizational design and team structure
Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations
Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned
Guides direct reports to execute functional / BU plans and initiatives
Uses negotiation and influence skills to manage key stakeholder relationships
Creates opportunities for growth and change through revisions to current industry practices
Researching emerging trends and recommending new company offerings to satisfy customers’ needs

Fulltime

Bpo Associate Director

We are currently seeking a BPO Associate Director to join our team in Manila, Na...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 5- 9 years relevant experience
Should be open to work in night shifts
Undergraduate degree or equivalent combination of education and work experience
Solid communication skills
Demonstrated client service skills and leadership capabilities
Good knowledge, understanding and application of project management principles and methodologies
Models excellent analytical / problem solving skills
Good client service skills and leadership capabilities
Solid analytical / problem solving skills

Job Responsibility

Provides front-line supervision to an operational team of 35 or more employees
Supervised team typically responsible for manging US healthcare Payer claims adjudication process
Assigns work to direct reports
Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations
Supervises team ensuring the highest quality of service is provided to clients
Monitors performance of the team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages hiring, staffing and maintaining a diverse and effective workforce
Interacts with clients and internal departments to resolve issues
Works with the team to complete assignments using established guidelines, policies and procedures

Fulltime

BPO Senior Director

We’re seeking an experienced BPO Sr. Director to lead the strategy, performance,...

Location

United States , Plano

Salary:

179000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of leadership experience in BPO Leadership operations
10 years of direct BPO Claims Operations Management
Bachelor's degree
Proven track record managing large-scale outsourced teams (200+ FTE)
Strong vendor management, negotiation, and relationship-building expertise
Excellent analytical, problem-solving, and data interpretation skills
Experience managing KPIs, implementing performance improvements, and optimizing operations
Exceptional communication and leadership abilities
Enrollment Operations
Medial Claims

Job Responsibility

Lead the strategy, governance, and day-to-day performance of our operations
Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals
Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy
Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans
Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery
Use data analytics to identify trends, forecast needs, and drive continuous improvement
Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies
Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams
Champion a culture of customer excellence across all BPO network partners

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Bpo Associate Director

The BPO Associate Director will oversee operations in the Banking BPO sector, en...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ Years of experience in Banking BPO is preferred
Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience
Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
Must have exposure on Automation Implementation
Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills

Job Responsibility

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement
recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Ensures team is meeting or exceeding contractual and service level obligations to customers

Fulltime

BPO Associate Director

The BPO Associate Director will lead sales enablement and support for medical co...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities.

Job Responsibility

Lead sales enablement and support for medical coding services
Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations

Fulltime

Bpo Senior Director

We are seeking a dynamic and highly experienced Senior Director to lead our BPS ...

Location

United States , Lincoln

Salary:

160000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15 years of relevant industry experience with increasing levels of responsibility
7 years of managerial or leadership experience overseeing teams or departments
Undergraduate degree or equivalent combination of education and experience
Demonstrated experience leading large-scale client programs and business operations
Expertise in project management, consulting methodologies, and operational execution
Graduate degree (MBA or related field)
Experience within the BPS BFS domain or related financial services sectors
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments
Establish operational objectives for managers and professional teams across assigned business areas
Develop and execute comprehensive strategic and operational business plans for the department
Make critical decisions that directly impact financial operations, performance, and business outcomes
Advise executive leadership teams on evolving market conditions and needed internal adjustments
Lead and manage staff for large, complex client engagements within the BFS industry
Demonstrate exceptional leadership, interpersonal ability, and client relationship management
Act as a business leader for new business development, sales support, and delivery of new client engagements
Serve as an internal and external expert in addressing complex organizational business challenges
Model exceptional communication, influence, and leadership capabilities

What we offer

medical insurance
dental insurance
vision insurance with employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match

Fulltime

Select Country

BPO Director

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

BPO Director

BPO Director

Bpo Sales Director - Insurance

Bpo Senior Director

Bpo Associate Director

BPO Senior Director

Bpo Associate Director

BPO Associate Director

Bpo Senior Director

Our AI answers in your language