Bpo Customer Care Senior Associate Job at NTT DATA (Quezon City)

BPO Customer Care Senior Associate

The Senior Customer Care Associate is responsible for managing inbound customer ...

Location

Philippines , Quezon city

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Director Healthcare Operations

Location

Canada , New Brunswick

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Minimum 8-10 years of progressive experience in healthcare operations, health services administration or a related field
Minimum 3 years of leadership or supervisory experience managing teams
Demonstrated experience working within or alongside government health departments, public health agencies, provincial/territorial health authorities, or healthcare delivery organizations
Experience with virtual care, telehealth, or digital health programs is a strong asset
Background in contact centre, BPO, or service delivery operations within a healthcare context is an asset
Bachelor's Degree in Health Administration, Public Health, Business Administration, or a related field (required)
Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP) are considered assets
Bilingualism in English and French is an asset
Healthcare Ecosystem Knowledge – Solid understanding of Canadian healthcare systems, government health program delivery, patient safety frameworks, and health service regulation
Client Relationship Management - Demonstrated success in building excellent customer/client relationships and government stakeholder relationships

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manage both human and material resources
Provide strong support for the long-term strategies of the organization
Be instrumental in translating the company’s vision into actionable strategies
Collaborate with senior leadership to define long-term goals and develop comprehensive plans to achieve them
Support Foundever and clients in achieving service, quality and contribution goals
Demonstrate sound fiscal management in achieving profitability goals

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

Mechanical Systems Engineer III - Protective Systems

Performs a variety of Protective Systems engineering assignments to support proj...

Location

United States , Kennedy Space Center

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in engineering
5+ years’ experience in engineering discipline as identified in purpose & scope
Working knowledge of industry codes and standards, operation and maintenance of Protective Systems
Knowledge of industry standard computer software for the position (i.e. CADD, AutoCAD, MicroStation, SKM, ETAP, PLC interface software, etc.)
Ability to read and interpret multi-discipline Engineering drawings
Capable of using spreadsheets, word processing and standard Microsoft Office software to include Excel, Word, PowerPoint and Visio
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals
Ability to read and understand schematics & blueprints
Strong ability to use data and analysis to make fast data-driven decisions
Ability to exercise sound judgement and reason

Job Responsibility

Perform a variety of Protective Systems engineering assignments to support project development, design changes, operations, installation, and maintenance of Protective Systems
Possess strong working knowledge of fire alarm, and fire suppression systems, operation, and maintenance as well as NFPA code requirements
Perform a range of maintenance and sustaining work step development, design changes, analysis, or review tasks with little to no supervision
Provide onsite technical guidance as needed for new or existing equipment installation and/or modifications
Stay up to date with emerging technologies and industry trends related to Protective Systems engineering
Revise and add new asset information in Maximo database for assigned equipment per MAR process
Develop and maintain job plans and preventative maintenance schedules for assigned equipment
Address and justify preventive maintenance deferrals of assigned equipment
Conduct site visits to investigate system problems, propose solutions and provide recommendations to restore systems
Propose and develop improvement plans to address systemic problems

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Senior Expert Systems Reliability Engineer/SCM Platform Owner - Central Technology

Activision Central Tech builds and operates shared technology platforms that ena...

Location

United States , Sherman Oaks

Salary:

146000.00 - 270004.00 USD / Year

Activision

Expiration Date

Until further notice

Requirements

12+ years' experience operating SCM platforms at scale
Deep experience as either an SRE or a Senior Systems Engineer with full platform ownership
Experience leading or influencing SRE practices is a strong plus
Strong Linux systems background (storage, compute, networking)
Experience with monitoring and observability platforms (Prometheus, Grafana, Elastic, etc.)
Experience with automation, delegation, or self-service tooling (Ansible, RunDeck, AWX, similar)
Comfortable working off-hours when necessary to resolve critical outages
Experience working directly with vendor and partner product/support teams
Strong communication skills — able to represent Activision externally with credibility

Job Responsibility

Own the Perforce platform end-to-end, including reliability, stability, integrity, and technical direction
Ensure Perforce operates as a highly available, well-monitored, and recoverable service across all studios
Plan and execute Perforce upgrades, maintenance, and lifecycle changes with minimal studio impact
Own disaster recovery, redundancy, and data protection strategy for core and edge Perforce infrastructure
Support the long-term evolution of our Perforce implementation with AI-enabled workflows as required
Act as the primary Perforce authority for Central Tech and game studios
Support and scale Perforce usage through self-service, automation, and delegation
Partner with studio CTOs, IT leads, and principal programmers to promote best practices
Ensure Perforce remains a trusted, predictable, and well-understood platform for developers
Own the technical relationship with Perforce Software, including roadmap influence and quality escalation

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
Relocation assistance (if required)

Fulltime

Healthcare (HC) Data Analyst

Amentum provides a range of Department of Defense, Intelligence Community, and C...

Location

United States , Bethesda

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

TS/SCI security clearance is required
Senior level experience with HR-related Data Analytics, to include support for HC surveys (eg Lime Survey) and data calls, structuring data, natural language processing, database technologies, and machine learning algorithms
Ability to translate complex, technical, or analytic findings into an easily understood narrative — tell a story with the data in graphical, verbal, or written form
Uses analytical software to support quantitative and analytic efforts and workforce planning, including engagement with the Intelligence Community
Highly proficient with data tools such as Python, conduct R analysis, SPSS, display results via Tableau
Excellent oral and written communications skills and expertise with MS Office tool suite.

Job Responsibility

Provides Data Analytic support for HC surveys (eg Lime Survey) and data calls
Leads structuring data, natural language processing, database technologies, and machine learning algorithms
Ability to translate complex, technical, or analytic findings into an easily understood narrative — tell a story with the data in graphical, verbal, or written form
Uses analytical software to support quantitative and analytic efforts and workforce planning, including engagement with the Intelligence Community
Coordinates within government and across the IC for survey data
Uses data tools such as Python, conduct R analysis, SPSS, display results via Tableau
Interfaces with government stakeholders within HC, HRM), 18 IC Agencies CHCOs, other task order PMs and DEIA Lead

Fulltime

Medical Laboratory Scientist - TMC Infusion Center and Hematology Lab

Medical Laboratory Scientist - TMC Infusion Center and Hematology Lab. TMC Labor...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Bachelor's degree in medical technology or related field, or military or other education that meets requirements for certification as a Medical Technologist
Internship as a medical technologist or other comparable experience
Medical Technologist, registered or registry-eligible by a national certifying organization such as ASCP HEW, NCA, etc.
Knowledge of quality control test measurements and regulations regarding analyzing specimens
Skill in evaluating tests and identifying measures outside the norm, and whether any follow up testing might be required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to complete routine reports and correspondence
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs and apply basic algebraic concepts

Job Responsibility

Processes specimens and performs testing
exercises judgment, evaluating test results with minimal guidance
Meets expected turnaround time for test results
Recognizes abnormal or unusual test results and determines course of action following predetermined criteria prior to reporting results
Performs, records and evaluates quality control results and implements corrective action as appropriate
Operates, maintains and troubleshoots instrumentation and equipment, correcting any malfunctions
Documents and communicates technical and general information to appropriate individuals
Ensures that adequate supplies and reagents are available to perform the required testing
Assists in researching and evaluating new methods, procedures or equipment
Participates in special projects and may help write procedures

Fulltime

District Support Pharmacist

We're building a world of health around every individual — shaping a more connec...

Location

United States , Centerville

Salary:

60.00 - 76.00 USD / Hour

CVS Health

Expiration Date

July 18, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Ability to travel within a reasonable radius to support market staffing as business needs require
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlap
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty
Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
bonus, commission or short-term incentive program

Fulltime

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Bpo Customer Care Senior Associate

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