BPO Customer care senior analyst Job at NTT DATA (Lincoln)

BPO Customer care senior analyst

The BPO Customer Care Senior Analyst role involves providing exceptional custome...

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies
Must Live in Continental United States
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps
A hard-wired ethernet connection is required

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Provide high-quality customer care through phone, email, and chat channels
Assist clients with inquiries related to investment accounts, transactions, and financial products
Ensure all communication follows FINRA, SEC, and internal compliance policies

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits
NTT DATA will provide a computer and headset for remote work

Fulltime

Customer Care Senior Analyst

The BPO Customer Care Senior Analyst role requires a minimum of 3 years of custo...

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Excellent communication skills (verbal and written)
Ability to navigate multiple systems and manage time effectively

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Care Senior Analyst

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Provide high-quality customer care through phone, email, and chat channels
Assist clients with inquiries related to investment accounts, transactions, and financial products
Ensure all communication follows FINRA, SEC, and internal compliance policies

What we offer

Medical insurance
Dental insurance
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Customer Care Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

24.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...

Location

Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga

Salary:

Not provided

Charles Sturt University

Expiration Date

June 08, 2026

Requirements

A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
A strong record of high-quality teaching and student-centred learning
An established or emerging research profile aligned to literacy, curriculum or pedagogy
The ability to build productive partnerships and contribute to academic leadership

Job Responsibility

Lead impactful literacy teaching and research
Teach across online and on-campus environments
Shape future teachers and education practice
Contribute to curriculum innovation
Build strong relationships with students and partners
Provide academic leadership in literacy education
Contribute to the School's research profile
Supervise higher degree research students
Actively engage with professional, community and government stakeholders
At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level

What we offer

17% superannuation

Fulltime

New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...

Location

United States , Endicott

Salary:

120874.00 - 205486.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
Demonstrated ability for building strong customer/ stakeholder relationships
Strong communication, negotiation, and presentation skills
Ability to interpret data and make data-driven decisions
Highly adaptable with strong initiative
Demonstrated ability to lead and motivate cross-functional teams
Knowledge of the global aviation market and regulatory requirements and/ or military aviation market

Job Responsibility

Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
Participates in the support of new business and in the development of proposals

What we offer

Health insurance
Dental insurance
Vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance

Fulltime

New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...

Location

Australia , Wagga Wagga

Salary:

101421.00 - 110819.00 AUD / Year

Charles Sturt University

Expiration Date

June 02, 2026

Requirements

A degree in Accounting or Finance (professional accounting body membership is desirable)
Experience in project budgeting, forecasting and financial analysis
Background in management accounting or business partnering within complex environments
exposure to government funding or higher education is advantageous
Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
Familiarity with business intelligence systems and dashboard reporting

Job Responsibility

Partner with academics to deliver strategic financial insights that enable research success
Directly influence world-class projects and decisions shaping the future of education and innovation
Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
Help build financial capability across the University, fostering collaboration and continuous improvement

What we offer

Flexibility with a 35-hour work week
Access to hybrid work arrangements
17% superannuation

Fulltime

New

Associate Lecturer/ Lecturer in Oral Health

Make a real impact by educating future oral health professionals to serve the ur...

Location

Australia , Wagga Wagga

Salary:

80046.00 - 134965.00 AUD / Year

Charles Sturt University

Expiration Date

June 16, 2026

Requirements

A qualification relevant to the discipline and appropriate to the level being applied for
Full registration (for teaching/research) as a Dentist or Oral Health Therapist with the Australian Health Practitioner Regulation Agency (Ahpra)
Excellent understanding of the clinical practice of oral health therapy, supported by a record of teaching and subject coordination relevant to the discipline and appropriate to the level being applied for
Evidence of the delivery of high quality student-centred learning and teaching in oral health therapy and/or general dentistry
A record of research activity or capability relevant to the discipline and appropriate to the level being applied for, as outlined in the position descriptions, may facilitate the progression of research opportunities

Job Responsibility

deliver high-quality teaching, clinical supervision and learning experiences in Oral Health
work with students in both clinical and preclinical settings while contributing to curriculum development, industry engagement and community partnerships

What we offer

Generous support provided to assist with relocating to Riverina’s beautiful Wagga Wagga or surrounds
17% superannuation

Fulltime

Select Country

BPO Customer care senior analyst

NTT DATA

Location:
United States , Lincoln

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Customer care senior analyst

BPO Customer care senior analyst

Customer Care Senior Analyst

Customer Care Senior Analyst

Customer Care Senior Analyst

Senior Lecturer/Associate Professor in Literacy

Program Manager - Controls and Avionics Solutions

Finance Business Partner (Research)

Associate Lecturer/ Lecturer in Oral Health

Our AI answers in your language

BPO Customer care senior analyst

NTT DATA

Location:United States , Lincoln

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Customer care senior analyst

BPO Customer care senior analyst

Customer Care Senior Analyst

Customer Care Senior Analyst

Customer Care Senior Analyst

Senior Lecturer/Associate Professor in Literacy

Program Manager - Controls and Avionics Solutions

Finance Business Partner (Research)

Associate Lecturer/ Lecturer in Oral Health

Location:
United States , Lincoln

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 21, 2026