BPO Customer care senior analyst Job at NTT DATA (Lincoln)

Customer Care Senior Analyst

The BPO Customer Care Senior Analyst role requires a minimum of 3 years of custo...

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Excellent communication skills (verbal and written)
Ability to navigate multiple systems and manage time effectively

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Care Senior Analyst

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Provide high-quality customer care through phone, email, and chat channels
Assist clients with inquiries related to investment accounts, transactions, and financial products
Ensure all communication follows FINRA, SEC, and internal compliance policies

What we offer

Medical insurance
Dental insurance
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

Customer Care Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

24.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

New

Senior Software Engineer, Front End OnStar

Hybrid: This role is categorized as hybrid. This means the successful candidate ...

Location

United States , Austin; Warren

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

5+ years of professional software engineering experience
Strong experience designing and delivering React-based web applications and digital commerce experiences
Strong hands-on experience with React, Shopify, and modern front-end development
Strong proficiency in JavaScript, TypeScript, React, HTML5, and CSS3
Experience integrating front-end applications with APIs, backend services, and commerce platforms
Solid understanding of component-based architecture and reusable design patterns
Deep understanding of web performance, accessibility, responsive design, and modern web standards
Experience improving code quality, automated testing, CI/CD, and engineering best practices
Familiarity with observability, monitoring, alerting, and operational support for production systems
Experience working in cross-functional product and engineering teams in an agile development environment

Job Responsibility

Design, build, and maintain scalable, high-performing React-based user experiences for digital commerce platforms
Develop and integrate front-end applications with Shopify, APIs, analytics tools, and downstream enterprise systems
Help improve code quality, testing practices, maintainability, observability, and overall engineering standards across the team
Support CI/CD, release quality, deployment automation, and development workflows that improve speed and reliability
Improve production readiness through observability, monitoring, alerting, incident response, and root cause analysis
Partner on integrations with enterprise or headless CMS platforms when needed to support flexible and scalable digital experiences
Support personalization, experimentation, and customer experience improvements across digital touchpoints as platform direction evolves
Work closely with product, design, architecture, and cross-functional teams to translate business requirements into well-designed technical solutions
Troubleshoot and resolve front-end, integration, performance, and production issues across development and live environments
Provide technical guidance to other engineers, participate in code reviews, and support knowledge sharing across the team

Fulltime

New

Software Engineer - Early Career

We are seeking creative, highly motivated engineers with passion and expertise i...

Location

United States , Austin, Texas; Milford, Michigan; Mountain View, California; Warren, Michigan

Salary:

100000.00 - 140000.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Pursuit of a Bachelor's or Masters degree in one of the following areas: Computer Engineering or Computer Science
Must be graduating between December 2025 and August 2026
Able to work full-time, 40 hours per week
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future.

Job Responsibility

Deliver high-quality software solutions for embedded Controls systems (EVs, engine, transmission, chassis, brakes, etc..) or vehicle ecosystem, Vehicle Digital Experience, Vehicle Software Updates or Mobile Apps
Design, development and implementation of Physics and Controls requirements to continuously improve software for mechatronic controls and diagnostics strategies as well as controller communication or software for vehicle functions and enhancements using embedded development frameworks in Android, QNX and Linux environments
Adhere to best software design principles, utilizing design patterns and understanding supervisory controls architecture and hardware abstractions for effective software solutions
Test & demonstrate software functionality & readiness
Supply common solutions across all GM owned software
Document requirements for design solutions and link them to test cases that can demonstrate software functionality
Utilize automated test tools in build environments, benches, and vehicles to verify functionality of the feature at the Controller, System and Vehicle level
Function as an inclusive Agile Scrum team member to deliver software solutions
Have voice in software planning events, share ideas & learnings and help teach/train others

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

New

Electric Pallet Jack Operator

Ajinomoto Foods North America is a leading frozen foods company, committed to pr...

Location

United States , Portland

Salary:

17.50 USD / Hour

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

High school diploma or GED preferred
Basic knowledge of simple math skills
Ability to read, write, and communicate effectively in English required.

Job Responsibility

Ensure proper coding and sealing of bags and boxes before packing into cases or onto pallets
Ensure proper stacking and placement of finished cases on pallets
Understand different case packs and weight ranges of product
Understand Company quality standards for product defects and immediately report excessive defect levels
Monitor packing equipment to ensure everything is working correctly
Communicate with co-workers at shift change regarding situations that have or may impact production operation
Demonstrate good working knowledge of Good Manufacturing Practices (GMP) and Good Sanitation Practices (GSP)
Perform work within Company quality standards and governmental regulatory standards
Follow all safety rules and regulations
Practice 5s and clean as you go

What we offer

Medical, Dental, Vision insurance on DAY ONE
Company paid STD, LTD, and Life Insurance on DAY ONE
80 hours of vacation and 40 hours of sick time per fiscal year
401(k) Retirement Savings plan that includes company’s matching contributions up to 4.5%
Wellness reimbursement towards gym membership and/or exercise equipment
Referral bonuses totaling $750 when an employee refers someone to work with our company
Quarterly sales of product to employees

Fulltime

New

Electrical BoO Process & Standards SME – Global Manufacturing Electrical & SDV

Global Manufacturing Electrical & SDV is looking for innovators who thrive in to...

Location

United States , Warren

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

2+ years of experience in electrical manufacturing, product engineering, or quality within a high-volume production environment (automotive strongly preferred)
Hands-on exposure to vehicle electrical systems or architectures, such as harnessing, modules, connectivity, or end-of-line validation/testing
Experience identifying and resolving production or quality issues, including root cause analysis and implementing corrective actions (e.g., containment, error-proofing, process improvements)
Working knowledge of manufacturing quality systems and tools, such as:PFMEA / Control Plans, Standardized work, Layered process audits, or similar structured quality frameworks
Demonstrated ability to analyze ambiguous problems and translate into actionable solutions, particularly in fast-paced or changing production environments
Experience collaborating across functions (e.g., manufacturing, product engineering, suppliers, quality) to drive alignment and achieve shared outcomes
Strong communication and stakeholder engagement skills, with the ability to influence without authority and drive adoption of standards across teams or plants
Willingness and ability to travel (up to 50%) and support on-site plant execution, including hands-on problem solving

Job Responsibility

Update, maintain, and communicate electrical BoO standards to ensure clarity and proper execution
Establish relationships with the vehicle assembly plants to facilitate engagement and implementation of the electrical BoO
Develop strategies and action plans to achieve EFTQ targets and ensure full BoO compliance at all vehicle assembly plants
Foster a forward-thinking work culture that embraces change and navigates future organizational and industry challenges
Build and nurture strategic relationships across various functions including software, manufacturing, and program management to synergize efforts towards future innovations

Fulltime

New

Fp&A Supervisor

The FP&A Supervisor will manage a team that serves as a strategic business finan...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Accountancy, Management Accounting or equivalent
Extensive leadership experience
Solid experience in Finance & Data Modelling, Balance Sheet, Income Statements and Cash Flow Statements
Budget Management Experience >4years
Developing Business Plans Experience >4years
Process Improvement Experience >4years
Project Management Experience >4years
Accounting & Forecasting Experience >4years
Financial Presentation to Senior Management >4years
Willingness to work hybrid on mid to night shift

Job Responsibility

Work independently, solving a range of problems within their area of responsibility and timely escalate
Prepare and present monthly financial budgeting reports including monthly profit and loss, forecast vs. budget, and cash flow
Assess and evaluate financial performance of supported business partner with regards to short-term, long-term operational goals, budgets and forecasts
Review and ensure application of appropriate internal controls, SOX compliance and financial procedures
Work on Transformation Projects leveraging digital tools to drive simplification and deliver productivity or efficiencies in the processes
Maintain professional and collaborative working relationships with business partners and colleagues
Lead by example displaying strategic leadership, commitment to personal development and dedication to crafting a positive Workplace of Choice culture
Proactively seek opportunities to grow

Fulltime

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BPO Customer care senior analyst

Job Description

Job Responsibility

Requirements

What we offer

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