BPO Customer Care Collections Senior Representative Job at NTT DATA (Chennai)

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative at NTT Data Services wil...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

BPO Customer Care Collections Senior Representative

The Senior BPO Customer Care Collections Representative is responsible for manag...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Customer care collections senior representative

The Senior BPO Customer Care Collections Representative will be responsible for ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to work regularly scheduled shifts from Monday-Friday according to US time
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Job Responsibility

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

New

Receptionist

We are looking for a dedicated Receptionist to join our team in New York, New Yo...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience in office services, preferably within hospitality or catering
Proficiency in managing multi-line phone systems and handling inbound calls
Strong verbal and written communication skills to interact effectively with clients and colleagues
Ability to prioritize tasks and manage multiple responsibilities simultaneously
Familiarity with inventory management and maintaining supplies
Attention to detail to ensure cleanliness and proper organization in shared spaces
A detail-oriented approach and commitment to providing excellent customer service
Flexibility to adapt to varying schedules and tasks as needed

Job Responsibility

Prepare and organize conference rooms by setting up furniture, audio/visual equipment, and refreshments as needed
Ensure conference rooms are cleaned and restored after each use, including returning borrowed items to vendors
Maintain cleanliness and order in kitchen and catering areas, ensuring they are presentable at all times
Monitor and manage inventory levels for catering supplies, restocking as necessary
Answer incoming calls using a multi-line phone system and direct them to the appropriate parties in a courteous manner
Provide front desk support, greeting visitors and ensuring they have a positive experience
Handle multiple tasks and deadlines effectively, prioritizing responsibilities to meet organizational needs
Collaborate with team members to maintain a smooth workflow and high-quality service
Assist with ad hoc office tasks to support overall operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Big Data Pyspark Developer

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in the Financial Service industry
Intermediate level experience in Applications Development role
Consistently demonstrates clear and concise written and verbal communication
Demonstrated problem-solving and decision-making skills
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor’s degree/University degree or equivalent experience
4-8 years relevant experience in Big Data Analytics OR Big Data OR Cloud Engineering
Hands on experience over SQL, Python, Pyspark, with Spark components
3-7 years of experience as Big Data Engineer to develop, optimize, and manage large-scale data processing systems and analytics platforms
2 years of experience in distributed data processing & near real-time data analytics using PySpark

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Serve as advisor or coach to new or lower level analysts
Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

New

Receptionist

We are looking for a detail-oriented and friendly Receptionist to join our team ...

Location

United States , Baton Rouge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience as a receptionist or in a similar front desk role
Proficiency in managing multi-line phone systems, including switchboards with up to 10 lines
Strong communication and interpersonal skills to interact effectively with clients and staff
Ability to handle a high volume of inbound calls while maintaining professionalism
Excellent organizational skills and attention to detail
Familiarity with basic office equipment and administrative tasks
Availability to work part-time hours, Monday through Friday
A positive attitude and ability to work independently in a fast-paced environment

Job Responsibility

Greet and assist visitors with a welcoming and detail-oriented approach
Answer and manage incoming calls using a multi-line phone system, ensuring prompt and accurate communication
Direct calls to the appropriate departments or individuals while maintaining a high level of courtesy
Handle general inquiries and provide information as needed to clients and team members
Maintain an organized and tidy front desk area to create a positive first impression
Coordinate incoming and outgoing mail or deliveries to support office operations
Assist with administrative tasks such as filing, data entry, or scheduling as required
Ensure the switchboard is functioning efficiently to handle up to 10 phone lines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

BPO Customer Care Collections Senior Representative

NTT DATA

Location:
India , Chennai

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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