Bpo customer care associate Job at NTT DATA (Manila)

Bpo customer care associate

The BPO Customer Care Associate role involves resolving complex client situation...

Location

Canada , Ontario

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills

Job Responsibility

Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions

Fulltime

Bpo customer care associate - metlife insurance

The BPO Customer Care Associate role at NTT DATA involves providing exceptional ...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 1-2 years relevant experience
High School Diploma or equivalent
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

These individuals have a working knowledge of one technical skill
They work on routine and non routine matters
They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance
They may regularly interact with customers and first line management
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

BPO Customer Care Associate

Join our team as a Customer Care Specialist, where you will be the first point o...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Typically requires 1-2 years relevant experience

Job Responsibility

Work on routine and non routine matters
Handle routine questions and issues, referring complex or unexpected matters to higher level employees
May regularly interact with customers and first line management
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Customer Care Professional - US Small Business Servicing

American Express Customer Care Professionals deliver extraordinary care by promp...

Location

Philippines , Taguig City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Should have at least a year and a half of voice account BPO work experience from the most recent company joined
Experience in B2B servicing, B2C servicing, and Banking and Financial experience is required
Successful in previous job (high performer)
Excellent English communication skills
Candidate must have the ability to handle free flowing conversation – A natural conversationalist
Bachelor’s degree, associate degree, college undergrads may apply
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

Job Responsibility

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
Resolve product or service inquiries by asking probing questions, determining the cause of the issue
selecting and articulating the best solution to drive brand advocacy
Adherence to quality and compliance guidelines
Document necessary account information and offer custom solutions that benefit the customer
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Bpo Customer Care Associate

The BPO Customer Care Associate role at NTT DATA involves providing exceptional ...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 1-2 years relevant experience
High School Diploma or equivalent
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Bpo customer care associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

New

Bpo customer care associate

The BPO Customer Care Associate role involves providing exceptional customer ser...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
1-2 years relevant experience
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements

Job Responsibility

Provide exceptional customer service and support to clients
Handle customer inquiries effectively
Resolve more complex client situations
Ensure accurate and timely completion of transactions to meet or exceed client SLAs
Work on preparation of SOPs / process transitions
Answer average of 25 calls per day

Bpo customer care associate

NTT DATA

Location:
Philippines , Manila

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Bpo customer care associate

NTT DATA

Location:Philippines , Manila

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

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