Bpo Customer Care Associate Job at NTT DATA (Manila City)

Bpo customer care associate

The BPO Customer Care Associate role involves resolving complex client situation...

Location

Canada , Ontario

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills

Job Responsibility

Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions

Fulltime

New

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

New

Customer Care Professional - US Small Business Servicing

American Express Customer Care Professionals deliver extraordinary care by promp...

Location

Philippines , Taguig City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Should have at least a year and a half of voice account BPO work experience from the most recent company joined
Experience in B2B servicing, B2C servicing, and Banking and Financial experience is required
Successful in previous job (high performer)
Excellent English communication skills
Candidate must have the ability to handle free flowing conversation – A natural conversationalist
Bachelor’s degree, associate degree, college undergrads may apply
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

Job Responsibility

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
Resolve product or service inquiries by asking probing questions, determining the cause of the issue
selecting and articulating the best solution to drive brand advocacy
Adherence to quality and compliance guidelines
Document necessary account information and offer custom solutions that benefit the customer
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Bpo customer care associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

New

Heavy Equipment Mechanic

Working at Walker. At Walker, your contribution matters. Become part of a team y...

Location

Canada , Arthur

Salary:

39.91 CAD / Hour

Walker Industries

Expiration Date

Until further notice

Requirements

Experience as a licensed heavy-duty equipment technician (421A)
Good communication and teamwork
Strong commitment to established safety protocols

Job Responsibility

Perform maintenance and complex repairs to equipment such as screeners, grinders, bulldozers and loaders
Implement a preventative maintenance program on equipment
Troubleshoot in accordance with manufacturer’s specifications and requirements
Repair or replace defective components using hand and power tools
Design, weld and manufacture custom parts when needed
Exercise good judgement and discretion in prioritizing maintenance repairs

What we offer

A comprehensive total rewards package and benefits to support your wellbeing
Leaders who support your growth and success
A workplace that provides the best health & safety practices in industry
Give back to your community with two paid volunteer days annually and opportunities to become involved in events

Fulltime

New

Internal Controls Analyst

This job description indicates the general nature and level of work expected of ...

Location

United States , Milwaukee

Salary:

33.05 - 49.60 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Certified Public Accountant (CPA) issued by a State Board of Accountancy
Bachelor’s Degree in Accounting or related field
Typically requires at least 2 years of experience in accounting, auditing, and internal controls with a large, complex organization
Intermediate knowledge of US GAAP, SEC rules and regulations, PCAOB standards and the COSO controls framework
Moderate experience with internal controls over financial reporting and requirements of Sarbanes-Oxley Section 404
Demonstrated time management skills and conflict resolution skills
Excellent written and verbal communication skills and the ability to communicate/collaborate effectively
Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint) or similar products
Demonstrated ability to understand and analyze the underlying business and its implications on financial accounting and reporting
Demonstrated ability in handling multiple priorities within tight time frames

Job Responsibility

Supports the overall design, documentation, implementation, and training of the Internal Control Over Financial Reporting (ICFR) program for the Enterprise
Prepares documentation assessing the design and implementation of key controls
Participates in the creation of education materials for accounting and finance personnel regarding ICFR
Drafts the annual assessment of design and operating effectiveness of key ICFR controls, including coordination with the internal and external audit teams
Gathers, tracks, and documents the results of the quarterly Advocate Health ICFR Control Assessment program. Develops deliverables summarizing the results of the program
Facilitates the Advocate Health account reconciliation and manual journal entry programs, including monitoring compliance with related policies and control activities and follow-up with owners
Prepares annual ICFR planning and conclusion workpapers, including materiality calculations, risk assessment and scoping procedures, and the summary of aggregated deficiencies analysis
Tracks control deficiencies identified and progress of related remediation plans
Participates in special projects as provided by Management

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

New

Key Account Manager

To oversee relationships with the organization’s most important clients. Respons...

Location

India , Gurgaon

Salary:

Not provided

Karix

Expiration Date

Until further notice

Requirements

8–9 years of experience as a Key Account Manager
Experience in sales and providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
MBA from a premier institute

Job Responsibility

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the primary link of communication between key customers and internal teams
Resolve issues and problems faced by customers and handle complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

What we offer

Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated

New

Office Associate

Our client, a global investment management firm based in Boston, MA, is seeking ...

Location

United States , Boston

Salary:

26.00 - 30.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Experience supporting office operations or administrative functions in a professional environment
Bachelor's degree preferred, or equivalent professional experience
Strong communication skills with a professional, low‑drama approach
Willingness to pitch in on a wide range of tasks, from routine office upkeep to special projects
Ability to thrive in a small‑office environment supporting a busy portfolio manager
Flexible, proactive, and team‑oriented mindset

Job Responsibility

Support daily office operations to ensure a smooth, organized, and welcoming workplace
Manage office supplies, shared spaces, mail, deliveries, and office equipment
Coordinate daily lunches and catering as needed
Serve as a point of contact for general office needs and questions
Liaise with building management and assist with coordination of building services, IT support, and external vendors
Track and help resolve maintenance issues, service requests, and office access (keys, badges, etc.)
Greet visitors and serve as the first point of contact for incoming calls and office inquiries
Maintain physical and digital office records, postings, and required notices
Provide administrative support related to office expenses, expense reporting, scheduling, and coordination
Support ad hoc projects and initiatives as business needs arise

Fulltime

Bpo Customer Care Associate

NTT DATA

Location:
Philippines , Manila City

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

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