Bpo Customer Care Associate Job at NTT DATA (Manila)

BPO Customer Care Associate

Customer Care Associate, providing customer care to Life Insurance policyholders...

Location

United States , Lincoln

Salary:

19.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product

What we offer

medical insurance
dental insurance
vision insurance with employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Customer Care Associate

Location

United States , Lincoln

Salary:

19.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Must live in Continental United States
Must pass drug screen
Must pass background check with education check and employment verification check

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Fielding between 75 to 100 calls per day
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for work product

What we offer

Medical insurance
Dental insurance
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
401k program with company match
Additional voluntary or legally required benefits

Fulltime

BPO Customer Care Associate

The BPO Customer Care Associate will be responsible for resolving complex client...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills

Job Responsibility

Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions

BPO Customer Care Associate

The BPO Customer Care Associate role involves providing exceptional customer ser...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
1-2 years relevant experience
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements

Job Responsibility

Provide exceptional customer service and support to clients
Handle customer inquiries effectively
Resolve more complex client situations
Ensure accurate and timely completion of transactions to meet or exceed client SLAs
Work on preparation of SOPs / process transitions
Handle routine questions and issues, referring complex or unexpected matters to higher level employees
May regularly interact with customers and first line management
Provide Customer Service
Answer average of 25 calls per day

Bpo customer care associate

The BPO Customer Care Associate role involves providing exceptional customer ser...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
1-2 years relevant experience
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Provide exceptional customer service and support to clients
Handle customer inquiries effectively
Resolve more complex client situations
Ensure accurate and timely completion of transactions to meet or exceed client SLAs
Work on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Bpo Customer Care Associate

The BPO Customer Care Associate role involves providing exceptional customer ser...

Location

Philippines , Manila City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
1-2 years relevant experience
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements

Job Responsibility

Provide exceptional customer service and support to clients
Handle customer inquiries effectively
Resolve more complex client situations
Ensure accurate and timely completion of transactions to meet or exceed client SLAs
Work on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Bpo customer care associate

The BPO Customer Care Associate role involves providing exceptional customer ser...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
1-2 years relevant experience
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills
Ability to physically perform general office requirements

Job Responsibility

Provide exceptional customer service and support to clients
Handle customer inquiries effectively
Work on routine and non routine matters
Handle routine questions and issues, referring complex or unexpected matters to higher level employees
Regularly interact with customers and first line management
Resolve more complex client situations
Ensure accurate and timely completion of transactions to meet or exceed client SLAs
Work on preparation of SOPs / process transitions
Provide Customer Service
Answer average of 25 calls per day

Bpo customer care associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Select Country

Bpo Customer Care Associate

Job Responsibility

Requirements

Looking for more opportunities?

Bpo Customer Care Associate

BPO Customer Care Associate

BPO Customer Care Associate

BPO Customer Care Associate

BPO Customer Care Associate

Bpo customer care associate

Bpo Customer Care Associate

Bpo customer care associate

Bpo customer care associate

Our AI answers in your language