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NTT DATA Logo NTT DATA · Customer Service

Bpo Customer Care Associate

Philippines, Quezon · Job Posted June 15, 2026
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Job Description

Embrace the role of a Customer Care Associate and play a vital role in supporting insurance and healthcare operations. Utilize your customer service and insurance knowledge to ensure accurate documentation, resolve inquiries, and deliver exceptional service. Grow your career in a dynamic environment where attention to detail and communication skills are valued.

Job Responsibility

  • Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies
  • Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
  • Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner
  • Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements

  • Proficiency in Microsoft office programs and general computer operations
  • Ability to learn and follow basic direction on process
  • Must have mastery of the English language, both oral and written
  • Must be detail-oriented and organized to maintain accurate records
  • Must have the ability to focus and work quickly
  • Able to work independently
  • Sense of urgency in reporting any concerns to immediate supervisor
  • High School diploma or equivalent required
  • 1-2 years’ experience working in the medical field preferred
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