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The BPO Customer Care Associate role involves resolving complex client situations and ensuring timely completion of transactions. Candidates should possess strong communication and customer service skills, along with attention to detail and time management abilities. This position is essential for maintaining client satisfaction and meeting service level agreements (SLAs).
Job Responsibility:
Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Works on preparation of SOPs / process transitions
Requirements:
Demonstrated computer skills
Solid communication skills
Solid customer service skills
Demonstrated attention to detail, time management and organizational skills