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Bpo customer care associate - metlife insurance

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NTT DATA

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Location:
Philippines , Manila City

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The BPO Customer Care Associate role at NTT DATA involves providing exceptional customer service, handling inquiries, and resolving client issues. Candidates should have 1-2 years of relevant experience and a High School Diploma. Strong communication and organizational skills are essential for success in this position. Join a leading organization committed to innovation and client success.

Job Responsibility:

  • These individuals have a working knowledge of one technical skill
  • They work on routine and non routine matters
  • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance
  • They may regularly interact with customers and first line management
  • Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience
  • Ensures accurate and timely completion of transactions to meet or exceed client SLAs
  • Works on preparation of SOPs / process transitions
  • Provide Customer Service
  • Answer average of 25 calls per day

Requirements:

  • Typically requires 1-2 years relevant experience
  • High School Diploma or equivalent
  • Demonstrated computer skills
  • Solid communication skills
  • Solid customer service skills
  • Demonstrated attention to detail, time management and organizational skills
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations

Additional Information:

Job Posted:
February 17, 2026

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