BPO Call Center Senior Representative Job at NTT DATA (Metro Manila)

New

BPO Call Center Senior Representative

The Senior Customer Service Representative serves as the first point of contact ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged)
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

New

Recruitment Consultant

Wilson is seeking a motivated, consultative and experienced Recruitment Consulta...

Location

United States , Houston

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Ability to commute to office location in Houston, Texas
Proven ability to successfully perform all aspects of recruiting, including competitive market research, passive sourcing, advanced internet searches, negotiating and closing candidates while achieving results in a fast-paced, metrics and deadline-driven recruiting environment
Ability to exceed performance expectations and goals, as well as implement feedback to achieve desired outcomes
Keep the recruiting pipeline in mind at all times. Additionally, you must be able to confidently communicate the pipeline to others
Strong client focus and commitment to continuous improvement
Ability to execute recruitment strategies, including clear articulation of RPO and client relationship
Possesses strong time prioritization skills, embraces change and demonstrates flexibility when directions and priorities shift
Actively participates on recruiting team and looks for ways to add value in addition to fostering an environment of open collaboration
Demonstrated computer proficiency, including intermediate MS office skills, experience working in an applicant tracking system and a strong social media presence

Job Responsibility

Oversee the selection process including identifying and assessing candidates, conducting initial phone screens, facilitating interviews and gathering feedback from our clients and candidates
Build and maintain a strong network of candidates through market research and on-going bench management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios
Develop a creative and proactive recruitment strategy to identify both passive and active candidates
Present strong talent for open positions and overcome objections in the hiring process
Consult with hiring managers (clients) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client
Maintain strong client and candidate relationships and satisfaction
Ensure weekly and monthly submit and hire goals are met
Update and maintain reports, such as applicant tracking system data and reports, along with other related administrative responsibilities

What we offer

Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home
A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Fulltime

New

Team Lead, Recruitment

Wilson is seeking a motivated, consultative and experienced Team Lead, Recruitme...

Location

Philippines

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Update and maintain administrative responsibilities such as applicant tracking system data entry and reports in addition to auditing team metrics, process adherence and administrative compliance
Ability to successfully support all facets of recruiting including competitive market research, cold calling, internet searches, negotiating and closing candidates
Acts as a subject matter expert in the field of Recruiting and the RPO industry, offering specialized skills to the client
Successfully achieve results in a fast-paced, metrics and deadline driven environment
Ability to meet and exceed performance expectations and goals, as well as implement feedback to achieve desired outcome
Excellent verbal and written communication skills, especially able to communicate complex ideas in a way that is easy to understand
Ability to prioritize time and work effectively, keeping recruiting pipeline in consideration at all times
Additionally, able to confidently communicate pipeline to others
Act as a senior level consultant on sourcing strategies, industry and market trends
Ability to execute recruitment strategies and employer promotion in the marketplace, including clear articulation of RPO and client relationship

Job Responsibility

Assist Recruiting Manager in developing team into expert Recruitment Consultants and inspire them to exceed goals
Lead the selection process including identifying and assessing candidates, conducting pre-screens, facilitating interviews, and gathering candidate and client feedback
Build and maintain a network of candidates through market research and ongoing relationship management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios
Develop a creative and dedicated recruitment strategy to identify passive and active candidates and share techniques with team members
Present strong talent for open positions, overcoming objections in the hiring process
Counsel the hiring manager (client) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client
Assists team members on how to develop skill sets in this area
Mentors and develops new and existing team members and inspires them to exceed goals
Recommend ideas and strategies related to recruitment that will contribute to the long-term growth of the company, fine-tuning standard processes that fit within our mission to deliver the highest quality results to the client

What we offer

Unlimited paid time off (known as MyTime)
regional holidays
opportunity to work from home
comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Fulltime

New

Early Careers Recruitment Consultant

As our Early Careers Recruitment Consultant, you’ll support the recruitment of g...

Location

United Kingdom

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2 years of full EC life-cycle recruitment experience
managing requisitions, sourcing, screening, facilitating Assessment centres
2 years of experience within an applicant tracking system (ATS) or candidate relationship management (CRM) tool
Demonstrated ability to effectively manage multiple projects in a fast-paced work environment to meet business objectives
Ability to be flexible, adaptable and collaborative within a team
Strong organizational skills
Travel required during Autumn and Spring recruitment season.

Job Responsibility

Be the key point of contact for your Early Careers team and Hiring Managers in your aligned business area and build trusted relationships with the Hiring Manager community
Work closely with the business to deeply understand the requirements of roles, team functions, and how they fit into the broader organisation
Have full accountability for the management of the assessment and selection process, ensuring consistent service through close collaboration with the EC support team
Be accountable for organisation and facilitation of the intake meeting with the Hiring Manager to understand and document the role requirements and finalise a recruitment timeline
Participate in Early Career Attraction activities, including campus, virtual and ad hoc events to attract top talent
Reviewing and qualifying the candidate flow, presenting high quality shortlists to the Hiring Manager
End to end Assessment Centre facilitation and management. Including briefing Assessors, planning sessions, washup session facilitation including gathering assessors’ feedback
Ensuring positive Candidate and Hiring Manager experience throughout the recruitment process through to offer and onboarding.

What we offer

Unlimited paid time off (known as MyTime)
regional holidays
the opportunity to work from home
A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings.

Fulltime

New

Night officer

Join Our Team as a Night Officer in North Yorkshire! Are you ready to embark on ...

Location

United Kingdom , Catterick Garrison, North Yorkshire

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A friendly and approachable demeanour
Strong communication skills
The ability to remain calm under pressure
Previous experience in a similar role
A commitment to upholding safety and security standards
DBS required

Job Responsibility

Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required
Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway
Signposting referred customers that have a need for support, but do not meet the eligibility criteria
Developing a detailed understanding of support available, both veteran and non-veteran specific
Contributing to and maintaining partnerships across the Op FORTITUDE Pathway
Carrying out day-to-day administration and operational duties
Monitoring the premises to ensure a secure and welcoming environment
Responding to emergencies and incidents with professionalism and care
Providing excellent customer service and support to residents and visitors
Conducting regular inspections and reports to maintain safety standards

What we offer

Parking on site

Fulltime

New

Talent Administrator & Coordinator

Wilson is seeking a motivated and knowledgeable Talent Administrator & Coordinat...

Location

United States , Houston

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Ability to commute to office location in Houston, Texas
Shown customer service mentality with a 'can do' attitude
1-2 years office administration experience preferably in an HR or staffing capacity
Superior organization skills and dedication to completing projects in a timely manner
Excellent communication with the ability to work in a team environment
Deep understanding and dedication to the requirements of confidentiality
Ability to analyze and revise operating practices to improve efficiency

Job Responsibility

Coordinates and schedules candidates for a range of selection process activities such as assessments, interviews, onsite visits, etc.
Owning pre-employment processing of employees, ensuring proper completion of paperwork.
Preparation of offer letters, facilitation background checks and reference checks
Maintains files and documentation on candidates to maintain compliance
Leads auxiliary postings for internal recruitment team and collaborates with the team on requirements for open requisitions
Prepares daily, weekly and monthly reports and coordinating schedules and meetings
Generates reports on candidate and recruiter activity daily
Tracks candidate activity and dispositions candidates in applicant tracking systems
General office duties (such as answering any candidate / recruiter queries, filing, copying, data entry, etc.).

What we offer

Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home.
A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings.

Fulltime

New

Registered Nurse

Registered Nurses are an integral part of the health care team providing medical...

Location

Canada , Lockeport, Nova Scotia

Salary:

39.11 - 46.86 CAD / Hour

Annapolis Royal Nursing Home

Expiration Date

Until further notice

Requirements

A Nurse with a registered license with the Province
A demonstrated leader who has excellent communication skills
Able to obtain a clean vulnerable sector check / criminal record check

Job Responsibility

Co-ordinate all aspects of a resident’s care plan to ensure their needs are met as defined by care goals
Provide medical oversight with direction from a Physician
Operate with a greater flexibility and have autonomy in administrative, consultative, and case management roles

What we offer

Competitive wages and benefits packages
Comprehensive OHS training and resources
Leadership development and mentorship opportunities
A supportive, inclusive, and team-oriented workplace

Fulltime

New

Recruitment Consultant

Wilson is seeking a motivated, consultative and experienced Recruitment Consulta...

Location

India , Bengaluru

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Ability to commute to office location in Bengaluru, India
Proven ability to successfully perform all aspects of recruiting, including competitive market research, passive sourcing, advanced internet searches, negotiating and closing candidates while achieving results in a fast-paced, metrics and deadline-driven recruiting environment
Ability to exceed performance expectations and goals, as well as implement feedback to achieve desired outcomes
Keep the recruiting pipeline in mind at all times. Additionally, you must be able to confidently communicate the pipeline to others
Strong client focus and commitment to continuous improvement
Ability to execute recruitment strategies, including clear articulation of RPO and client relationship
Possesses strong time prioritization skills, embraces change and demonstrates flexibility when directions and priorities shift
Actively participates on recruiting team and looks for ways to add value in addition to fostering an environment of open collaboration
Demonstrated computer proficiency, including intermediate MS office skills, experience working in an applicant tracking system and a strong social media presence

Job Responsibility

Oversee the selection process including identifying and assessing candidates, conducting initial phone screens, facilitating interviews and gathering feedback from our clients and candidates
Build and maintain a strong network of candidates through market research and on-going bench management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios
Develop a creative and proactive recruitment strategy to identify both passive and active candidates
Present strong talent for open positions and overcome objections in the hiring process
Consult with hiring managers (clients) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client
Maintain strong client and candidate relationships and satisfaction
Ensure weekly and monthly submit and hire goals are met
Update and maintain reports, such as applicant tracking system data and reports, along with other related administrative responsibilities

What we offer

Unlimited paid time off (known as MyTime)
regional holidays
opportunity to work from home
comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Fulltime

BPO Call Center Senior Representative

NTT DATA

Location:
Philippines , Metro Manila

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Call Center Senior Representative

BPO Call Center Senior Representative

Recruitment Consultant

Team Lead, Recruitment

Early Careers Recruitment Consultant

Night officer

Talent Administrator & Coordinator

Registered Nurse

Recruitment Consultant

BPO Call Center Senior Representative

NTT DATA

Location:Philippines , Metro Manila

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 24, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for BPO Call Center Senior Representative

BPO Call Center Senior Representative

Recruitment Consultant

Team Lead, Recruitment

Early Careers Recruitment Consultant

Night officer

Talent Administrator & Coordinator

Registered Nurse

Recruitment Consultant

Location:
Philippines , Metro Manila

Category:
Call Center

Contract Type:
Not provided

Job Posted:
January 24, 2026