BPO Call Center Senior Representative Job at NTT DATA (Metro Manila)

BPO Call Center Senior Representative

The Senior Customer Service Representative serves as the first point of contact ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged)
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

New

BPO Customer Care Senior Representative

As a Senior Customer Care Representative, you will manage inbound calls regardin...

Location

Philippines , Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

BPO Customer Care Senior Representative

The Customer Care Specialist (Tier 1) role involves managing inbound calls from ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Associate Customer Service Representative - Spanish

Wells Fargo is seeking an Associate Customer Service Representative for one of t...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

May 29, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Spanish speakers, including those without prior BPO or Call Center experience, are encouraged to apply
Individuals who have completed Spanish courses or have experience as Spanish instructors are also welcome

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

Fulltime

New

Reservations Agent

As a Reservations Agent, you will be the first point of contact for many of our ...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in hotel reservations, front office, or hospitality reception
Experience using Opera PMS or similar hotel booking systems
Strong customer service and guest communication skills
Excellent organisational and administrative abilities
High attention to detail and accuracy when managing bookings
Ability to work in a fast-paced hospitality environment
Strong telephone and email communication skills
A positive and team-focused attitude

Job Responsibility

Manage hotel reservations via phone, email, and online booking channels
Accurately input and manage reservations using Opera PMS
Provide guests with detailed information about hotel rooms, facilities, and services
Ensure all bookings are processed efficiently and correctly
Handle modifications, cancellations, and special guest requests
Upsell room categories and hotel services where appropriate
Maintain a high standard of guest communication and customer service
Work closely with the Front Office, Sales, and Revenue teams to optimise occupancy
Monitor booking trends and assist with revenue opportunities where required
Ensure all reservations procedures and policies are followed

What we offer

Competitive salary (based on experience)
Career development opportunities across The iNUA Hotel Collection
Clear career progression pathway from Reservations into Revenue Management
Pension contribution
Health insurance contribution
Staff rates across partner hotels
Training and professional development opportunities
Supportive and collaborative working environment

New

Customer Advisor

Joining us as a Customer Advisor is a great opportunity, whether it’s your first...

Location

United Kingdom , Padstow

Salary:

12.40 - 14.13 GBP / Hour

Boots

Expiration Date

Until further notice

Requirements

Excel in a varied environment, working at pace
Communicate and listen effectively
Enjoy working as part of a team, promoting a collaborative team dynamic
Know that the little things make the biggest difference for customer interactions
Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Job Responsibility

Help on the tills
Advise our customers
Work in our back shop
Help our customers and put them at ease
Get to know our in-store offers and schemes and promote them
Help our stores run smoothly
Work with other members in the team to provide a great shopping experience

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Parttime

New

Designer

Creatives at AKQA (part of WPP) apply artistry and craftsmanship to strategic in...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Proven Craft: A strong portfolio showing exceptional craftsmanship, sharp concepts, and a growing range across brand and digital work
Visual Storytelling: A conceptual thinker who designs with meaning and intent, grounding ideas in the why and bringing them to life with precision and taste
Relevant Experience: 2+ years as a Designer or (Digital) Art Director in an agency or similarly fast-paced creative environment
Tool Fluency: Proficient use of Figma and Adobe, with an understanding of motion principles and experience working with AI
System Mindset: Experience applying and contributing to scalable visual systems, with an appreciation for both the big picture and the details
Multidisciplinary Range: Eager to develop and apply skills across brand identity, campaign art direction, and digital product design
Clear Persuasion: Clear communicator, able to articulate design ideas effectively to internal teams and keen to develop presentation skills for wider audiences
Cultural Curiosity: Actively engaged with design, art direction, culture, technology, and emerging trends, with an interest in AI and its creative potential
Adaptive Energy: Flexible and resilient, ready to embrace evolving briefs, new challenges, and change
Can-Do Mindset: Proactive, solution-oriented, and positive, with a genuine drive to learn, grow, and make better work

Job Responsibility

Concept & Craft: Contribute to and execute innovative visual design from concept to delivery across brand, campaign, and digital experiences, under the guidance of senior team members
Independent Contribution: Deliver high-quality design work with a strong sense of ownership and attention to detail, seeking feedback and support when needed
Meaning into Form: Translate strategic insights into compelling visual narratives and distinctive design codes, understanding the 'why' behind the work
Systematic Application: Apply and contribute to scalable visual systems, ensuring consistency and craft across platforms, channels, and moments
Visual Intent: Draw inspiration from culture, fashion, photography, and design to inform and contribute to distinct, contemporary art direction
Clear Communication: Present design work clearly and articulate design decisions to internal teams, with opportunities to present to clients
Interdisciplinary Team Collaboration: Collaborate effectively with strategists, client service, delivery, writers, developers, and fellow designers to push ideas further and make the work better

New

Standards and Risk Auditor

Stonebridge is one of the UK’s leading mortgage and protection networks, support...

Location

United Kingdom , Derby

Salary:

35000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in second‑line compliance, QA, or oversight (mortgage networks preferred
wider Financial Services considered)
Strong understanding of FCA frameworks (MCOB, ICOBS, SYSC,SUP)
Awareness of AML/CTF obligations and SAR handling
Strong analytical, written, and verbal communication skills
Ability to manage multiple audits and deadlines
CeMAP (desirable) or willingness to work towards it
Ability to meet all pre‑employment screening requirements (code of conduct, right to work, referencing, AML, credit, sanctions, DBS)

Job Responsibility

Lead risk‑based second‑line compliance monitoring reviews
Contribute to the design and implementation of the compliance monitoring plan
Assess first‑line systems, controls, customer journeys, and QA processes
Produce clear audit reports and track remediation to completion
Review and close Suspicious Activity Reports (SARs)
Coordinate lender reviews and manage stakeholder communication
Prepare MI and reports for governance committees

What we offer

Supportive, open, and collaborative culture
(non-contractual) performance‑related bonus
22 days’ holiday + birthday off + extra days for length of service
Company pension with optional matched contributions
Hybrid working from our Derby office + some home‑working flexibility
Free breakfast, lunch, snacks, and drinks in the office
Volunteering days, wellbeing “me time”, and employee recognition schemes
Retail discounts and salary‑sacrifice benefits (home tech, cycle to work, pension)
Gym subsidy, company sick pay, EAP support
Option to buy additional holiday

Fulltime

BPO Call Center Senior Representative

NTT DATA

Location:
Philippines , Metro Manila

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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Job Description:

Job Responsibility:

Requirements:

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